Booking Holdings Romania - Technical Product Manager

About Us

Booking Holdings Romania is a Center of Excellence based in Bucharest, Romania and was created to support the increasing business demands of the Booking Holdings Brands. The Center of Excellence provides access to specialized and highly skilled talent, leading industry best practices, and collaboration opportunities across all of our Brands.

As part of our Booking Holdings Romania team, you will have the opportunity to be a part of the world's leading provider of online travel, with a mission of making it easier for everyone to experience the world through six-primary consumer facing brands: Booking.com, Priceline, Agoda, KAYAK, OpenTable and Rentalcars.com.

Account Security

Booking.com's Account Security team is responsible for protecting the world's largest travel platform against attacks to its account & authorisation systems. We are forming a new team without our Bucharest Center of Excellence that will help drive security initiatives, protecting the security and privacy of all our customers, partners, and employees.

Role description

The Technical Product Manager drives the design, development, and implementation of products based on user needs and the company's product strategy and vision, being deeply committed to solving user (e.g. customer or partner) pain points and identifying opportunities to improve their experience.

Products/features owned by a Technical Product Manager achieve meaningful impact within the context of their department. In an optimisation setting, this might mean achieving meaningful incremental performance. In an new product development setting, this may mean successfully validating new concepts that lead to relevant and meaningful new business investments.

Key Job Responsibilities and Duties

Product Strategy

• Owns and sets the vision for their product/feature, informed by data, user research and overarching vision of their product area
• Lays out a ~1y strategy to achieve the vision, as part of their Department's strategy and is able to align all their key stakeholders inc. their team on this strategy
• Owns and defines business objectives at Team-level

Product Delivery

• Prioritises short- and mid-term (<1y) roadmap based on known strategy and objectives
• Identifies risks and dependencies early and plans for mitigations
• Works with the team to establish tactical delivery methodology (e.g. scrum, kanban, hours, points etc.) and execute plans

Data Fluency

• Identifies and explains the choice of the primary metric, supporting metric and counter metrics
• Understands what makes a solid hypothesis for experimentation
• Understands statistical mechanics of experimentation, such as how to determine test power and sample size
• Understands how to analyze data and present findings to stakeholders and make product decisions with the results
• Defines (with analysts) best ways to present KPIs for tracking product success

Customer Insight

• Is familiar with techniques to better understand customer behavior, such as interviews and surveys
• Knows how to gather customer needs and pain points and has experimented with techniques such as story mapping or use case design
• Understands the difference between different research methods and is familiar with the appropriate method for the problems they are solving for
• Is familiar with research practises and principles and can use them in partnership with researchers to distill feedback into actionable hypotheses
• Analyses and distills customer feedback from a variety of sources into actionable hypotheses, or to uncover unmet needs, validate or invalidate new concepts or improve existing products
• Able to illustrate overall customer behavior by blending multiple sources of product insights (such as surveys, field research, analytics, operations feedback etc)
• Is familiar with user experience design practises and principles and can use them in partnership with designers to visualize a product problem to help guide their team's direction

Stakeholder Management

• Identifies other teams and key stakeholders impacted by the current project
• Gathers stakeholders' key requirements and works with their manager to integrate the feedback
• Represents the work of the team in a convincing and engaging way
• Incorporates stakeholder requirements and feedback independently
• Manages stakeholder expectations with timely, concise and clear progress updates, adapted to stakeholder needs and via different mediums (verbal, written, presentation)
• Manages expectations up to Group Product Manager level and occasionally Director level

Tech Fluency

• Partners with Engineering Manager
• Understands which technical solutions are used to deliver the product
• Advocates for the customer and business in engineering tradeoff decisions.
• Actively learns the technical side of their work
• Understands what the most critical elements of the technical solution are and can explain and justify the chosen technical solutions
• Ensures a high-quality user experience with our products by showing technical awareness and understanding of risks.
• Builds bridges between technical and non-technical stakeholders

Role Qualifications and Requirements

• 3+ years of proven experience in Product Management.
• Excellent stakeholder management skills. Past experience with managing a diverse pool of stakeholders.
• Online Fraud and Cybersecurity domain knowledge is an advantage
• Big data and ML domains experience is an advantage
• Experience with high load, low latency cloud services is a plus

Benefits & Perks

• Contributing to a high scale, complex, world renowned product and seeing real-time impact of your work on millions of travelers worldwide
• Working in a fast-paced and performance driven culture
• Technical, behavioral and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation
• Competitive compensation and benefits package
• Vast amounts of data to validate your ideas and the opportunity to experiment with real users

Booking Holdings is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening:

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.