Employee Admin Specialist with Polish (Fixed-Term - 1 year!)

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Employer: BAT Romania
  • Customer Support - Client Service
  • Human Resources - Psychology
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Updated at: 04.01.2024
    Remote work: On-site
    Short company description

    British American Tobacco is a leading tobacco group, with brands sold in more than 200 markets. We employ more than 57,000 people and, with over 200 brands in our portfolio, we make the cigarette chosen by one in eight of the world’s one billion adult smokers. We hold robust market positions in each of our four regions – Americas; Asia-Pacific; Eastern Europe, Middle East and Africa; and Western Europe – and we are leaders in more than 60 markets.


    This role is a first point of contact for handling the correct case assignment, replies to HR Shared Services requests using the adequate reply channels, HR knowledge, standard operating procedures, and other internal guides.


    - Collects and verifies supporting documentation from employees and line managers in order to initiate / complete HR transactions
    - Analyses customer requests and determines where queries require specialist support or escalation to appropriate parties;
    - Processes administrative and transactional requests using online tools, systems and apps. These requests refer, but are not limited, to: personal data changes validation where it is legally required o personal data changes performed on behalf of employees where there is no access to self-service o work data changes initiation for employees o document creation o document management according to company policy
    - Provides guidance to employees and managers in solving requests using the self-service functionalities of HR systems, including rerouting to appropriate sources of information;
    - Responsible for keeping up to date with the system and procedure changes so that the information provided to employees is correct, and identifying HR procedures improvement opportunities
    - Fulfills all activities related to data management within the human resources area and personnel administration services according to standard operating procedures
    - Provides support for the entire personnel administration process, monitors existing workflows within the hiring cycle of an employee (hire, contractual changes, contract suspension and termination), by fulfilling the allocated transactions
    - Creates the necessary documentation corresponding to various phases within the hiring cycle of an employee (hire, contractual changes, contract suspension and termination) according to the operating procedures



    Technical / Functional / Leadership Skills Required

    - MS Office package acumen
    - Knowledge of the systems and technologies used (SuccessFactors - Employee Central, Case Management System, Knowledge Management System etc) will be a plus.
    - Knowledge of HR policies and processes, interpretation of information necessary to provide support or resolve transactions;
    - Customer Service - provides services necessary to meet customer needs, identifies continuous opportunities to deliver services with a professional result and good quality;
    - Problem Solving - identifies, negotiates and coordinates the solutions needed to solve problems;
    - Effective Communication - Demonstrates excellent verbal and written communication skills related to different communication channels and different groups of people Education / Qualifications / Certifications Required
    - Proficient in English and Polish
    - Bachelor’s degree or student certificate from University


    • Annual bonus
    • Relocation bonus
    • Holiday bonus
    • Special events bonus (ex: Easter, Christmas)
    • Medical subscription
    • Medical insurance
    • Life insurance
    • Gym membership
    • Private pension
    • Trainings
    • Courses
    • Certifications
    • Bookster subscription
    • Transport cost reimbursement
    • Extra days off
    • Flexible work schedule
    • Parties / company events
    • Laptop
    • Mobile phone
    • Fun / Relax Area
    • Meal vouchers

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