Junior Tech Support with Linux

Life with us? It's more than just a paycheck. It's a fun-filled, future-building, community-connected, find-your-people lifestyle. We want everyone to have every opportunity to be the best version of themselves. And we offer everyone that opportunity.

We’ll be a great match if you:

• Are fluent in English (C1 level)
• Have European citizenship or work permit in Romania
• Have experience with Linux OS
• Are familiar with web protocols (HTTP, DNS, SSL/TLS, etc) and understand networking standards
• Have experience with databases (SQL)
• Have the ability read and understand logs and stack traces
• Can research using internal knowledge bases and public facing documentation (official Google docs, Stack Overflow, Google Groups, etc)
• Are available to work in shifts (Monday to Sunday 24/7) from our office in Bucharest (Piata Victoriei)

Desirable skills:

• Containerization knowledge
• Familiarity with modern API technologies

As a Junior Tech Support in our team, you will:

• Actively work and troubleshoot different cloud architectures to assist customers with solutions
• Continuously learn and grow your cloud knowledge within a team that assists you whenever you encounter any unfamiliar territory
• Focus on providing great technical resolution and customer experience
• Use existing knowledge base to provide a customer facing root cause assessment
• Provide customer facing bug progress summary using available tools and platform

What we offer you:

• Monthly bonuses
• The option to choose from a board range of flexible benefits through MY Benefit Platform
• Pleasant working environment
• Bring-a-friend (referral) bonus
• Full paid training about the project you will be working on
• Career development program, specialized courses
• Opportunities for a career abroad through the Webhelp International Mobility Program
• Continuous training and certification within Cloud Platform products
• Teamwork in a multicultural environment