Junior Tech Support with Linux

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Angajator: Concentrix
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 07.04.2023
    Remote work: On-site
    Scurta descriere a companiei

    Life with us? It's more than just a paycheck. It's a fun-filled, future-building, community-connected, find-your-people lifestyle. We want everyone to have every opportunity to be the best version of themselves. And we offer everyone that opportunity.


    We’ll be a great match if you:

    • Are fluent in English (C1 level)
    • Have European citizenship or work permit in Romania
    • Have experience with Linux OS
    • Are familiar with web protocols (HTTP, DNS, SSL/TLS, etc) and understand networking standards
    • Have experience with databases (SQL)
    • Have the ability read and understand logs and stack traces
    • Can research using internal knowledge bases and public facing documentation (official Google docs, Stack Overflow, Google Groups, etc)
    • Are available to work in shifts (Monday to Sunday 24/7) from our office in Bucharest (Piata Victoriei)

    Desirable skills:

    • Containerization knowledge
    • Familiarity with modern API technologies


    As a Junior Tech Support in our team, you will:

    • Actively work and troubleshoot different cloud architectures to assist customers with solutions
    • Continuously learn and grow your cloud knowledge within a team that assists you whenever you encounter any unfamiliar territory
    • Focus on providing great technical resolution and customer experience
    • Use existing knowledge base to provide a customer facing root cause assessment
    • Provide customer facing bug progress summary using available tools and platform

    Alte informatii

    What we offer you:

    • Monthly bonuses
    • The option to choose from a board range of flexible benefits through MY Benefit Platform
    • Pleasant working environment
    • Bring-a-friend (referral) bonus
    • Full paid training about the project you will be working on
    • Career development program, specialized courses
    • Opportunities for a career abroad through the Webhelp International Mobility Program
    • Continuous training and certification within Cloud Platform products
    • Teamwork in a multicultural environment

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