VIP Account Manager

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Employer: Superbet
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Ilfov
  • Otopeni
  • Updated at: 07.06.2023
    Remote work: On-site
    Short company description

    Fondat în anul 2008, Superbet este o companie de Tech & Entertainment, fiind liderul industriei de pariuri sportive din România. De asemenea, grupul este prezent în 10 țări, cele mai importante piețe fiind în România, Belgia, Polonia și Serbia.

    Requirements

    Minimum 6 months of experience in Customer Service Sports knowledge;
    Ability to be creative and desire for development;
    Good skills in organizing and setting priorities;
    Native Romanian speaker with English at a basic level;
    Excellent communication skills, verbal and written;
    Experience in gambling;
    Ability to interact with many different types of people, externally with customers and internally with company teams and departments;
    Friendly, empathetic; motivated, and with good energy;
    Availability for shift work, including public holidays
    The adaptability of teamwork.

    Responsibilities

    Offer support for our VIP customers, to find the best solution in order to solve the customers' issues;
    This position tries to build an exceptional relationship with VIP`s company customers, to provide the best services through the communication channels provided by the company;
    Follow the activity of the VIP players and work with VIP Manager to improve, rise and extend the activity of the VIP players - give bonuses, propose personalized campaigns, and propose gifts;
    Collect customers' feedback about Superbet services (campaigns and promotions, technical issues, desired functionalities)

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