VIP Account Manager

Fondat în anul 2008, grupul Superbet este o companie de tech & entertainment, fiind liderul industriei de pariuri sportive din România.

Compania desfășoară operațiuni în retail, unde are o rețea de aproximativ 1.000 de agenții stradale, precum și în online, prin intermediul website-ului și al aplicațiilor de pariuri sportive și gaming.

Minimum 6 months of experience in Customer Service Sports knowledge;
Ability to be creative and desire for development;
Good skills in organizing and setting priorities;
Native Romanian speaker with English at a basic level;
Excellent communication skills, verbal and written;
Experience in gambling;
Ability to interact with many different types of people, externally with customers and internally with company teams and departments;
Friendly, empathetic; motivated, and with good energy;
Availability for shift work, including public holidays
The adaptability of teamwork.

Offer support for our VIP customers, to find the best solution in order to solve the customers' issues;
This position tries to build an exceptional relationship with VIP`s company customers, to provide the best services through the communication channels provided by the company;
Follow the activity of the VIP players and work with VIP Manager to improve, rise and extend the activity of the VIP players - give bonuses, propose personalized campaigns, and propose gifts;
Collect customers' feedback about Superbet services (campaigns and promotions, technical issues, desired functionalities)