Airbnb Resolution Agent - French& English(Work from home)

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Employer: TELUS International
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 29.11.2022

    Are you looking for a great career and a place to shine?

                                                Join us as a Resolution Customer Agent on our Airbnb project!

                If you live in any town/city in Romania and you want to work from home, check the conditions below:

    Your profile:

    • Ability to write and speak fluently, clearly and concisely in French and English
    • Availability for a full-time schedule, in shifts covering 10:00 - 00:00, Monday - Sunday, 5 days/ week
    • Excellent problem-solving abilities
    • Empathetic and can communicate in a caring and friendly manner
    • Strong time management skills and motivation to exceed expectations
    • Enjoy working in a fast-paced environment
    • Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
    • Strong team spirit with passion and drive to help users and deliver the best in customer service.
    • High level of mediation and composure
    As a Customer Support Agent:
    • You will master the skills of effective communication, problem-solving, customer service, and strong cultural awareness.
    • You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and a strong brand to serve modern society.
    • You’ll be the face of some of the world’s top brands!
    • Are you looking for a great career and a place to shine?

    We offer:
    • Stable job - permanent labor contracts
    • Above-average fixed salary, performance bonuses
    • Monthly meal tickets
    • Gym subscriptions reimbursement, after the trial period
    • International career - paid training and international career opportunities
    • Multilingual exposure - improve your spoken and written language skills
    • Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
    • Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
    • Private medical insurance coverage
    • Special discounts across a variety of Banks, Telecoms, Gym & Fitness centres and more