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IT Service Desk Specialist with English
This job is no longer active!View all jobs Ayvens activeView all jobs IT Service Desk Specialist with English active on Hipo.roView all jobs Customer Support - Client Service active on Hipo.roView all jobs IT Software active on Hipo.ro |
Employer: | Ayvens |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 06.08.2024 |
Remote work: | Hybrid |
. IT Support Associate with English
The IT Support Associate will provide front-line primary technical support to end users on various technical requests, incidents and and problems relating to accesses to tools and platforms, the IT infrastructure, hardware and applications.
Key responsibilities:
- IT First level support (software + hardware) + escalations to external support partners · Provide exceptional customer service via phone, email, ticketing tool or chat, as appropriate.
- AD User administration and maintenance of coherent access rules.
- New starter setup and induction · Termination of leavers · Prepare IT Service Desk work instructions and procedures
- Asist with implementation, maintenance, changing and testing new applications or services.
- Report and document security breaches; prevent unauthorized access to data and resources
- Offer user support for all IT applications within LeasePlan entities.
- Investigate requests for support and determine the proper immediate actions to take. If second level support required escalate requests to appropriate team/person.
- Monitor progress of requests for support and ensure users and other interested parties are kept informed.
- Analyze, resolve and document the support tickets assigned which require interaction with business users.
- Keep permanent communication and interaction with all members of IT Global Service Desk team and also with the supported end users.
- Reviews user requirements and needs for software and services; performs related research and analysis and provides information and guidance to users; coordinates implementation, installation, and training.
- Administration of security controls by processing access requests;
- Providing support regarding information security access problems;
- Establishing and maintaining correct access rules defining who has access to which data sets under what circumstances;
- Preventing unauthorized access to data and resources on the network;
- Maintains records of work activities and documents recurring, difficult or complex problems; identifies trends, recommends solutions and resources.
- Actively participates in departmental, committee, and technical meetings to discuss and resolve user issues and implement new projects.
- Attends training sessions, conferences, classes and utilizes online resources to maintain and update skills and knowledge as necessary to keep updated on relevant work instructions and information.
- Familiarity with IT Support /governance principles and processes · Principles of troubleshooting and analysis.
- Beginner MS Office (Excel, Access) skills
- Familiarity with different IT systems and tools an advantage
- Previous Citrix experience as an advantage
- Annual bonus
- Special events bonus (ex: Easter, Christmas)
- Dental subscription
- Medical insurance
- Teambuildings / trips
- Parties / company events
- Laptop
- Fun / Relax Area
- Meal vouchers
- Holiday vouchers
- Cultural vouchers
- Gift vouchers
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