Contact Center Associate with German(plus English)

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Employer: IGT Solutions
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Updated at: 17.12.2023
    Remote work: On-site
    Short company description

    IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.


    Your Profile
    • Excellent speaking and writing skills in German and English – fluency in speaking and writing correctly and at ease
    • Specialized skills (Hospitality): Previous work experience in an international hospitality environment / operations is a valuable advantage, but not mandatory
    • Specialized skills required: Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage
    • Graduate in any discipline / Under graduates
    • Willingness to search for required information from customer with a strong focus on solving clients requests
    • Proficient in Microsoft Office, Outlook


    Key Responsibilities

    • Deliver exemplary customer service via phone calls / email / chat/ social media
    • As part of the Contact Center team, answer inbound calls /email / social media messaging from world leading hotel group’ customers and handle queries about new reservations, changes to existing bookings and other aspects of hospitality, services, baggage queries

    Other info

    We Offer
    • Competitive salary package
    • Thorough training enabling all team to perform effectively
    • Career growth opportunities within an international developing team