L1 IT Customer Support - German
Employer: | EVERIENCE Romania |
Domain: |
|
Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
|
Updated at: | 03.12.2024 |
Remote work: | On-site |
You can apply to this ad only with your hipo.ro account, without creating a CV.
Completing the web form for a new account on hipo.ro takes 2 minutes or you can go even faster by importing your data from Facebook or Linkedin.Short company description
EVERIENCE Romania is present in Timisoara since 2013 and received in 2019 the 1st prize for High Tech companies on the local market.
Our main activities:
Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications
IT Service Desk (40%): Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365
BPO (20%): Externalization of business processes, back-office activities within our specialization
Join and grow with EVERIENCE!
Choose a job that makes sense among our current opportunities.
Requirements
- Spoken languages: fluent German and English (B2/C1);
- Technical college or university is not mandatory as necessary training will be ensured;
- Previous customer support experience is an advantage;
- Excellent customer service abilities: client orientation, active listening and interpersonal skills;
- Ability to work in a dynamic environment and to multitask;
- Availability to work in shifts.
Responsibilities
- Provide accurate and optimal IT solutions via telephone, e-mails or chat;
- After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware);
- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
- Follow-up the existing back-log;
- Comply with project’s performance indicators;
- Communicate with other designated teams and escalate complex issues.
Other info
What we offer:
Permanent contract
Central building offices with excellent view on the city, top facilities and equipment
Competitive salary
Performance bonus
Meal tickets and gift vouchers
Training opportunities
Regina Maria medical package
Copayment 7Card
Extra vacation days
Massage at the office day
Fruits on the house
Relocation package
What about choosing much more than a job ?
#AJobThatMakesSense
You can apply to this ad only with your hipo.ro account, without creating a CV.
Completing the web form for a new account on hipo.ro takes 2 minutes or you can go even faster by importing your data from Facebook or Linkedin. Job-uri similare care te-ar putea interesa: |
|
---|---|
Customer Support Representative with German Timisoara, | |
Customer Support Representative with German Timisoara, | |
Customer Support Representative with German Timisoara, | |
Vezi job-uri similare (82) |
Raporteaza eroarea la