Huawei Enterprise Romania GSC
Huawei is a leading global information and communications technology (ICT) solutions provider. Driven by a commitment to sound operations, ongoing innovation, and open collaboration, we have established a competitive ICT portfolio of end-to-end solutions in telecom and enterprise networks, devices, and cloud technology and services. Our ICT solutions, products, and services are used in more than 170 countries and regions, serving over one-third of the world's population. With 180,000 employees, Huawei is committed to enabling the future information society, and building a Better Connected World.
Huawei Enterprise Romania GSC focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation.
Our Enterprise GSC offers 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish and German) and IT platforms used by our engineers to solve our customers’ problems. Huawei Enterprise Romania GSC is made of several teams: Marketing & Channel Support Center, Customer Care Representatives, Spare Parts Center, Network Operation Center, Technical Assistance Center and Remote Delivery Center.
In Romania we have 2 offices, located in Bucharest and Timisoara, with over 150 HCNP (Huawei Certified Network Professional) and HCIE (Huawei Certified Internetwork Expert) employees.
Huawei Enterprise Romania GSC focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation. Our Enterprise GSC offers 24/7 multi-channel access, multi-language support in 6 different languages ( English, French, Spanish, Italian, Polish, German) and IT platforms used by our engineers to solve our customers’ problems. There are 4 Centers in Enterprise Romania GSC: Network Operation Center, Technical Assistant Center, Remote Delivery Center and Marketing & Channel Support Center.
Currently, Huawei together with its global partners has established a comprehensive support platform: 3 Global Service Centers, 12 regional and country TACs, ensuring 24*7 service for customers from over 170 countries. Moreover, our platform includes a global spare parts service network with 139 spare parts centers and over 1100 city level warehouses ensuring the SLA fulfillment of hardware failure.
With an effective converged IT infrastructure, Huawei provides a multichannel remote technical service in different languages. Customers can choose the most convenient method for them to contact Huawei or solve the daily issues with self- service utilities.
The Technical Assistance Center helps customers solve daily issues and major incidents in an efficient way with the help of big data analytics technology which will also help customers reduce the potential risks of their networks.
The Network Operation Center provides IT outsourcing and Smart Nos services. These services help our customers maintain their network with the best practice and also reduce the cost of maintenance and focus on business innovation.
Remote Delivery Center offers a ground breaking collaboration framework that virtually connects field service engineers with global service experts through Augmented Reality technology. As a result, Huawei experts can guide engineers in a distant physical space through their planning and design verification and service assurance activities. It will significantly accelerate the deployment and improve the service delivery quality.
The Spare Parts Center is involved in all that means Planning, Logistics and Customer Support for all WEU, CEE & Nordic, Australia/ New Zealand clients.
They are the ones to make sure all the deliveries are reaching their SLA, closely maintaining the contact with HQ RSPC and Hungary team about stock insurance. They keep in touch with the LSP, Supply Chain and with the customers until closure and make sure everything related the spare parts is under control.
The Marketing and Channel Support Center provides a full range of channel oriented services by helping our partners to ensure the service continuity and continually improve our service quality. Furthermore, this center also provides a service exhibition section with access for our partners and customers who would like to visit.
With continuous technologic innovation, Huawei has been committed to fully leveraging the power of cloud computing, Software-Defined Networking (SDN), Big Data, and the Internet of Things (IoT) to build an open, flexible, resilient, and secure platform and foster a collaborative and win-win ecosystem in which all players can thrive and prosper. Huawei Enterprise BG follows the Business-Driven ICT Infrastructure (BDII) program of action, and it is committed to carrying out joint innovations with customers and partners, and helping customers across industries, including government and public sectors, financial services, energy, transportation, and manufacturing to achieve the goal of digital upgrade with “agility and intelligence” at the core.
Currently we are looking for new colleagues to join us on various roles such as:
Customer Care Representative (with French/ Polish/ Italian)
Spare Parts Customer Support Engineer
TAC IT Engineer (with German)