Website Support with English and French (Craiova)

Employer: TELUS International Europe
  • Customer Support - Client Service
  • Internet - eCommerce
  • Media - Journalism
  • Job type: full-time
    Job level: Student/Graduate
  • Craiova
  • Updated at: 21.03.2018
    Short company description

    TELUS International Europe is a premium multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high quality services since 2004. The company has 2,500 team members across seven delivery centers located in: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 30+ languages. TELUS International Europe is a proud member of the TELUS International family.

    TELUS International is a global BPO company with over 20,000 team members around the world, including in Canada, the United States, Europe, Latin America, and the Philippines. With over 175 million customer interactions supported annually via voice, email, chat and social media, across the telecommunications, utilities, high tech, gaming, finance, retail, e-commerce, travel and logistics, and health care industries, TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. As the global arm of TELUS, TELUS International is backed by a leading national telecommunications company in Canada, with CAD$12.4 billion (€8.77 billion) in annual revenue, 14 million customer connections. For more information, please visit:


    - Medium written level in English (B2) and French (B2)
    - Availability to work in 24/7 shifts, on a determined period contract (with the possibility to become an undetermined collaboration)
    - Autonomous, organized and rigorous
    - Knowledge of basic computer operations
    - Experience in a similar position or within a community or internet site is a plus


    - Offer moderation for a video streaming website
    - Content management based on written request from business partners or end viewers
    - Website support - offer support via email for users for situations as password reset, streaming issues or browsers compatibility issues
    - Keep in touch with other departments - escalate any payment related issues or website bugs

    Other info

    We offer:
    Flexible schedule � we offer full time jobs, rotating shifts, 24/7
    Multilingual exposure � we serve international clients daily � join us and improve your spoken and written language skills with native speakers
    Positive environment � we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
    Community projects � we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!
    Private medical insurance coverage � we work with one of the best suppliers, Regina Maria Medical Center where you will benefit from a Professional package
    Meal tickets shall be granted monthly
    Special discounts provided by our partners in different industries (Banking, Telecom, Gym & Fitness)