Customer Support Analyst - Work from Home

Short company description

Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987. Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid-size and large companies around the world.

Requirements

Your path to success requires:

• GERMAN - advanced level and ENGLISH - at least medium level;
• Knowledge or experience in working with Windows and MS Office products;
• Ability to understand technical issues and to provide the proper solution for it;
• Previous successful customer service experience is considered an advantage;
• Strong written and oral communication skills;
• Able to communicate with the customers in a non-technical manner.

Responsibilities

GERMAN speaker and looking for a job? Explore our career opportunities!


Imagine a day at Stefanini - Take a look!

• Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc;
• Logging remotely to client’s computer and help them solve software issues;
• Documenting issues that you deal with on a daily basis into the ticketing system;
• Troubleshooting hardware, software and network related issues;
• Escalating problems to the next level of support when necessary;
• Help the client with all the necessary information.

Other info

You will be awarded for your success with:

• Attractive salary package;
• IT and soft skills training provided by our specialists;
• Opportunity to develop a career within a stable multinational environment;
• Expanding your IT know-how in different specialized software and applications;
• Friendly, fun and young team.