Consilier clienti back-office (limba franceza) - CRAIOVA

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TELUS Digital (NYSE & TSX: TIXT) crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and visionary technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of capabilities spans digital customer experience and digital solutions, including digital IT services, such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions, including expertise in computer vision, and front-end digital design and consulting services. Fuel iX is TELUS Digital’s proprietary GenAI engine at the heart of our innovation, helping enterprises advance their GenAI pilots to working prototypes and production at scale, quickly, securely and responsibly across multiple environments, applications and clouds.

Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to fuel remarkable outcomes and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work. Learn more at: telusdigital.com

TELUS Digital’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS Digital Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusdigital.com.

Cerinte

Must have:

- Knowledge of the French language (minimum medium in written)
- Eloquent vocabulary and high level of reading comprehension
- Proactive and outgoing personality
- High level of customer service, soft skills
- Problem solving and analytical skills
- Orientation to embrace diversity on a daily basis with professionalism
- Good knowledge of computer operations, good social media and phone devices usage

Desirable:

- Availability to work full time, 9:30 - 18:00, Monday - Friday, on a determined period contract
- Enthusiastic and positive people to be able to remain positive during the client interaction and also be focused on sales if needed

Responsabilitati

Your responsibilities:

- Offering best level customer support for native French clients via email
- Review and interpret customer information in a variety of systems and apply that information to resolving the customer's inquiry.
- Balance customer service considerations with the exercise of efficiency with respect to time and call control.
- Dialogue with the member to identify and offer the best products and services to meet the member's needs.

Alte informatii

We offer:

Stable job - we offer undetermined period contracts
Multilingual exposure - we serve international clients daily - join us and improve your spoken and written language skills with native speakers
Positive environment - we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
Community projects: we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!
Private medical insurance coverage: we work with one of the best suppliers, Medlife Medical Center
Meal tickets shall be granted monthly
Special discounts provided by our partners in different industries (Banking, Telecom, Gym & Fitness)