Warranty Claims Assessor with Swedish

Short company description

Accenture is a leading global professional services company helping the world’s top businesses, governments, and organizations build their digital core, reinvent with data and AI, optimize operations, and accelerate growth. We are a talent‑ and innovation‑led company of approximately 779,000 people in more than 120 countries.
We’ve made 15 consecutive appearances in Fortune’s 100 Best Companies to Work For, reflecting our commitment to putting people first.

Requirements

• University degree
• Fluent Swedish (both spoken and written)
• Very good command of English
• PC skills (MS Word, MS Excel, MS Outlook)
• Attention to detail
• Ability to solve urgent matters and work under pressure
• Good communication skills
• Team player with interpersonal and conflict management skills

Responsibilities

Key Responsibilities:
• Assess and process warranty claims that are submitted electronically
• Resolve dealer issues and answer questions submitted through an electronic communication system
• Receives and assess claim according to defined procedures / routines
• Performs claim assessment and follows defined procedures to resolve correctly.
• Documents verification and customer information in data capture tool and when needed, transfers claim/ticket to responsible party for resolution.