IT Support Level 1 with English- entry level

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Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

With more than 5,000 employees in our Bucharest, Cluj-Napoca and Iași offices, we take pride in being the largest employer and talent developer in the business services industry. Our service portfolio includes domains such as: Finance & Accounting, Supply Chain, Trust & Safety, Customer Care, Insurance and Data-Tech-AI.

Genpact is on the lookout for high-potential talent to join our growing teams in Bucharest, Cluj-Napoca and Iași, or remote from anywhere in Romania.  We offer our workforce a flexible work-life balance and enable them to work from the office, hybrid, or from home. Our diverse teams include foreign-language speakers in a variety of roles, such as Accounts Payable, Accounts Receivable, General Ledger, Customer Care, Technical Support, Procurement, Order Management, Ad Moderation and Content Moderation.

Cerinte

What are we looking for?

Requirements:
• Very good PC knowledge
• University graduate (technical profile - advantage)
• Self-motivated with ability to work both independently and as part of a team;
• Problem solving attitude and client oriented;
• Ability to handle client on one-on-one basis, via e-mails and calls;
• Patience, empathy, diligence;
• Responsible, mature and punctual behavior

Responsabilitati

Responsibilities:
• Answering phone calls in the mentioned languages, on a priority established by the team leader;
• Handling emails / web cases / chats, translating them into the appropriate language, depending on customer requirements, as per the service levels agreed in terms of response time;
• Troubleshooting IT problems (incidents) according to the Standard Operating Procedures (SOP) and process trainings;
• Correct and complete documentation of all incidents, with accurate description of all troubleshooting steps followed;
• Sharing with all team members any knowledge obtained through end-user or resolver interactions
• Attending training sessions;
• Arranging working schedule with colleagues flexibly, according to business needs.
• Successfully completing the training plan and passing the process knowledge test (PKT) on a monthly basis;
• Providing assistance to new colleagues whenever possible;
• Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date;

What do we offer?

A long-term career within dynamic and constantly growing multinational environment and a fresh and enthusiastic team.
The promise for unparalleled learning opportunities, adapted to your needs and supporting your growth.
An attractive compensation package including: performance based bonus, meal tickets, life & medical insurance.

Alte informatii

We welcome you to be our next Genpacteer!

Genpact stands for “generating business impact.” We are the largest international provider of business services in Romania. We architect the Lean DigitalSM enterprise through a unique approach that reimagines our clients’ middle and back offices to generate growth, cost efficiency and business agility. Our hundreds of clients include more than one-fourth of the Fortune Global 500. We have grown to over 70,000 people in 25 countries, with over 4500 colleagues in our European centers.
If you want to find out more about Genpact and how you can Learn. Grow. Succeed., visit our career website YouYourself and like our Facebook page.
Our Romanian offices are located in Bucharest (Iride Business Park, Pipera) and Cluj-Napoca (United Business Center).