Warranty Claims Assessor with German

Short company description

Accenture is a leading global professional services company helping the world’s top businesses, governments, and organizations build their digital core, reinvent with data and AI, optimize operations, and accelerate growth. We are a talent‑ and innovation‑led company of approximately 779,000 people in more than 120 countries.
We’ve made 15 consecutive appearances in Fortune’s 100 Best Companies to Work For, reflecting our commitment to putting people first.

Requirements

Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work.
Here, you’ll match your ingenuity with the latest technology to make incredible things.
In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.
In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

Skills that make your work successful:

• University degree;
• Fluent German (both spoken and written);
• Very good command of English;
• PC skills (MS Word, MS Excel, MS Outlook);
• Attention to detail;
• Ability to solve urgent matters and work under pressure;
• Good communication skills;
• Team player with interpersonal and conflict management skills.

Responsibilities

The Warranty Claims Assessor is responsible for reviewing selected warranty claims submitted by dealers and decide if a claim can be reimbursed or not.

Every day is a process of growth, being responsible of:

• Assess and process warranty claims that are submitted electronically;
• Resolve dealer issues and answer questions submitted through an electronic communication system;
• Receives and assess claim according to defined procedures / routines;
• Performs claim assessment and follows defined procedures to resolve correctly;
• Documents verifications and customer information in data capture tool and when needed, transfers claim/ticket to responsible party for resolution.

Other info

How we truly care:
• Follow a journey of success. Learn, innovate, invest in yourself and make a step forward, closer to your life goals.
• Travel virtually around the globe, working in a diverse and multicultural environment.
• Benefit from health insurance and support from a mental health therapist, to keep your life balanced.
• Have fun while working, participating in internal company events, sports activities and community initiatives.
• Save money doing the things you love, having access to different discounts on products and services.
• If you love vacations, joyful moments and volunteering, (as we do) you have access to travel vouchers, volunteering opportunities and lots of fun alongside Accenture team.
• Enjoy other personalized benefits package, including meal vouchers, public transportation, private pension, life insurance, gym, additional vacation days.
For us, you are Truly Human. Join our Accenture Team and get along in a lifetime journey!