IT Support Microsoft 365 Administrator

Scurta descriere a companiei

Since its inception in 1997, D&S Global Solutions has been driving innovation in accounts receivable solutions, constantly shaping and expanding beyond anything previously conceived to meet clients’ needs. Our one-of-a-kind D&S Off-Site Network team delivers the highest level of expertise in an array of languages with unmatched flexibility, clarity, and courtesy. Our experience spans over years, countries, and companies of all scopes. Our solutions are completely customizable, extend beyond any and all expectations, and stem from experience telling us that credit risk comes from any, if not all, aspects of business. As a result, through our proprietary software, leading-edge technology, and considerable know-how, we work with you to do everything humanly possible to mitigate your credit risk efficiently and effectively, producing an ever-growing set of services we are proud to provide.

Cadex Solutions Corporation is a holding company formed by Trivest Partners LP to build the premier provider of commercial order-to-cash management solutions.
Cadex’s first acquisition was AG Adjustments in March 2019, which is exclusively focused on third-party commercial debt recovery. Cadex subsequently acquired TranSubro, an insurance subrogation company, in October 2021, and D&S Global Solutions, a technology-enabled, international order-to-cash services provider in February 2022. In June 2023, Cadex acquired ABC-Amega and DAL, both leaders in the commercial accounts receivable management industry.
The Company has approximately 800 employees serving over 1,000 clients across all industries from locations including the United States, Colombia, Brazil, Romania, Italy, India, Singapore, and South Africa.

Cerinte

Required technical skills: 

Previous hands-on experience in IT support or a similar technical role, including day-to-day Microsoft 365 administration. 
Practical experience managing users, licenses, groups, mailboxes, and permissions in Microsoft 365. 
Working knowledge of Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive administration. 
Strong Windows and Microsoft 365 application troubleshooting skills. 
Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPNs. 
Experience preparing and supporting company laptops, peripherals, and office equipment. 
Experience using ticketing systems, maintaining asset records, and writing technical documentation. 
Hands-on experience with on-premises Active Directory Domain Services (AD DS), including user, computer, and group account administration, password resets, account unlocks, group membership, and basic Organizational Unit (OU) management. 
Working knowledge of Group Policy (GPO) and domain-joined Windows devices, including basic troubleshooting of login, profile, and policy-related issues. 
Practical experience with Microsoft Entra ID, including user and group administration, authentication methods, MFA, and understanding of hybrid identity environments. 
Basic PowerShell skills for user administration, troubleshooting, and routine Microsoft 365 or Windows administration tasks. 

Professional experience: 

Minimum 2 years of hands-on experience in IT Support, Desktop Support, Service Desk, or a similar IT operations role. 
At least 1 year of practical experience supporting or administering Microsoft 365 services, including user accounts, licenses, Exchange Online, Teams, SharePoint, or OneDrive. 
Demonstrated experience troubleshooting Windows workstations, Microsoft 365 applications, user access, and common connectivity issues. 
Practical experience with Active Directory and/or Microsoft Entra ID administration is expected. 
Experience supporting a business environment with ticketing, onboarding/offboarding, device provisioning, and documented support processes. 

Education: 

Bachelor''s degree in a relevant field is preferred. 
Required soft skills:
Good written and spoken English, with the ability to support international colleagues. 
Clear, patient communication with both technical and nontechnical users. 
A methodical approach to troubleshooting and a habit of checking assumptions before making changes. 
Ability to prioritize work, operate independently within agreed procedures, and escalate when needed. 
Availability to work on-site from our office in Craiova. 
Relevant certifications are considered an advantage but are not mandatory.
Practical experience and demonstrated technical skills are equally important.

Schedule: Monday-Friday, in office, 16:00-00:50 Romania time

Responsabilitati

We are looking for an experienced IT Support & Microsoft 365 Administrator to provide hands-on support for our employees and manage the day-to-day administration of our Microsoft 365 tenant. 
Based on-site in Craiova, this person will manage user accounts, licenses, email, collaboration tools, and access requests, while support office devices and resolving technical issues.

Key responsibilities: 

IT support and office operations 
Provide on-site and IT support for employees in Craiova and remote assistance to colleagues across Cadex, when required. 
Troubleshot Windows, Linux, Microsoft 365 applications, laptops, peripherals, printers. 
Investigate common connectivity issues involving office Wi-Fi, wired networks, and VPN accesses, escalating when necessary. 
Prepare, configure, deploy, and recover company equipment as part of employee onboarding and offboarding. 
Maintain accurate equipment inventory and device-assignment records. 
Manage support requests through the ticketing system, prioritize tasks, and keep users informed. 
Microsoft 365 tenant administration: 
Manage user accounts, licenses, groups, and access permissions according to established procedures. 
Handle employee onboarding, role changes, and offboarding, including timely access provisioning and removal. 
Administer Exchange Online mailboxes, shared mailboxes, distribution lists, resource mailboxes, and mailbox delegation. 
Manage routine access, permissions, and support requests for Internal applications 
Support sign-in issues and manage authentication methods and MFA registration or resets according to existing security policies. 
Monitor Microsoft 365 service health and coordinate with Microsoft support or internal technical teams when required. 
Documentation and process improvement: 
Maintain onboarding and offboarding checklists, troubleshooting guides, and knowledge-base articles. 
Identify recurring issues and suggest practical improvements to support processes and configurations.