Customer Service Specialist

Scurta descriere a companiei

BIA – BIA Human Capital Solutions, este in topul celor mai cunoscuti furnizori de servicii profesionale de HR din Romania. De-a lungul a peste 25 de ani de existenta, compania si-a construit un foarte bun renume datorita rezultatelor obtinute si valorii oferite clientilor. Toate aplicatiile primite in atentia noastra vor fi tratate cu maxim de confidentialitate.

Informare cu privire la prelucrarea datelor cu caracter personal

Datele personale puse la dispozitie de dvs. pentru a candida la aceasta pozitie vor fi prelucrate de BIA Human Capital Solutions in scopul identificarii candidatilor potriviti. Datele nu vor fi comunicate altor entitati, cu exceptia clientului pentru care BIA Human Capital Solutions desfasoara procesul de recrutare.
Candidatii vor fi informati de catre personalul BIA Human Capital Solutions care este domeniul in care clientul isi desfasoara activitatea, cat si identitatea clientului, in masura in care aceasta nu a fost explicitata in anuntul de recrutare.

Dupa finalizarea proiectului de recrutare, avand in vedere faptul ca BIA Human Capital Solutions este o companie de recrutare, care isi poate derula activitatea doar daca detine o baza de date de potentiali candidati, urmatoarele date personale vor fi pastrate in baza noastra de date, pentru a va tine la curent cu viitoarele pozitii ce se potrivesc profilului dumneavoastra.

In cazul in care nu sunteti de acord, ne puteti informa prin transmiterea unui e-mail la adresele de contact de pe site-ul nostru.

Va rugam ca inainte sa aplicati la acest anunt de recrutare sa accesati politica noastra de confidentialitate prevazuta pe site-ul nostru. In cazul in care nu sunteti de acord cu modalitatea in care va prelucram datele cu caracter personal, va rugam sa nu aplicati la acest anunt.

Cerinte

BIA HCS is looking for a person to join in the position of Customer Service Specialist. This position is vacancy for a company from our portofolio, which provide products and solutions for mining and rock excavation.

Requirements:
To be successful in this role, you will be service-minded, possess strong communication skills and can work independently as well as in a team. Multicultural communication experience in mandatory. Ability to multitask and prioritize, detailed oriented and proactive approach. English will be a natural working language. Knowledge of SAP and Salesforce is a competitive advantage.

Responsabilitati

Provide new and existing customers with the best possible service in relation to billing inquiries, suggestions, complaints and warranty claims (using Salesforce)
Be responsible for handling customer telephone queries, aiming to clarify, orient and direct detected problems toward a solution.
Provide timely responses to customer inquiries by telephone and/or email like product availability, prices, delivery times, and the status of orders, so that enquiries are dealt with promptly and accurately.
Process and monitoring customer orders, bills, accounts, applications, and finacial reports in SOPIC
Fullfill all the screenig activities for new customers and suppliers according to Sandvik guidelines.
Coordinate and track sales leads, monitor the progress of sales activities, and provide regular updates to the Sales and Service team using SAP.
Coordinating communication between the dealers and global stakeholders.
Actively monitoring of customer and supplier orders, process sales and invoices so that customer orders are dispatched and invoiced accurately and on time
Communicate with staff from other areas in the organization, such as Production, Warehouse, Outbound Planner, Logistics, Finance to confirm the status of orders and resolve customer complaints.
Troubleshoots and resolves customer complaints.
Asks for quotations to external suppliers and manages the entire project from the quotation to the final purchase.
Maintaining an archive of documentation related to the employee''s work, including: contracts for the supply of goods, specifications, additional agreements, commercial offers and other documents.
Develops sales skills and knowledge of the products, services, and customers by working closely with a more experienced sales representative to promote products, close orders and resolve problems.
Tracking outstanding invoices and managing overdue balances
EHS monthly reporting
Managing and tracking customer returns in the LPS platform
Creating and maintaining customer master data in the MDG platform

Salariu

11000 - 13000RON

Beneficii

• Asigurare medicala
• Tichete de masa