Logistics & Order Management Specialist

Candidate Profile

We are looking for a detail-oriented and customer-focused professional with experience in logistics and customs documentation, preferably in order management, customs clearance, shipment coordination, or similar roles.

The ideal candidate is well-organized, proactive, and able to manage tasks independently while maintaining effective communication with customers and internal teams. You should have experience coordinating order deliveries, monitoring shipments, and handling logistics and customs-related documentation.

You should also be confident using Microsoft Office and ERP systems, with good English communication skills. Experience with Salesforce or similar CRM tools is a plus.

Work location: Bucharest, Bucureștii Noi area, Sector 1.

Responsibilities

• Manage customer orders from receipt to delivery, including processing, confirmation, and follow-up.
• Monitor deliveries and ensure timely communication with customers regarding updates, delays, or other issues.
• Prepare, check, and manage logistics and customs-related documentation.
• Coordinate with internal teams and external partners to ensure smooth order processing and timely deliveries.
• Handle contract renewals, prepare offers, and identify opportunities for upselling.
• Maintain strong customer relationships and provide support for inquiries and requests.
• Use internal systems (ERP and CRM) to manage orders, track activities, and keep information accurate and up to date.

What We Offer

• Attractive salary package.
• Comprehensive, fully paid training from the start of your employment.
• Private medical subscription.
• Access to Bookster, a book lending platform.
• A friendly work environment, supportive colleagues, and ongoing team assistance.
• Real opportunities for internal promotion and professional development.

Diversity and inclusion are at the core of our mission, and we provide equal opportunities to everyone!