MyPPC Project Manager

: PPC Energy

: Market - Online Channels

: Bucharest

: indefinite contract

!!: Position reference: P13

#WePowerYourTalent

The energy transition happens through people who see their role beyond tasks and understand that what they do has a real impact.

At PPC, we contribute every day to a safer and cleaner energy system, from the networks that connect communities, to renewable energy that transforms the energy mix, or solutions that make electric mobility accessible.

Regardless of the role, our contribution is reflected every day in the communities we serve, in the customers who choose us, and in an energy system that is constantly evolving. We are present across the entire energy value chain and we are looking for motivated people to join us.

If you are curious to understand things in depth, responsible for seeing them through to completion, and open to working in a continuously changing environment, then your place is with us.

What you will do

In this role, you will have the opportunity to contribute to a purpose greater than daily tasks: making energy safer, more sustainable, and closer to people.

This role combines project management with product ownership for PPC's digital customer channels: the myPPC mobile app, the myPPC web platform and the company website. You will decide what gets built and why, based on customer insight, data and business goals. You will also make sure it gets delivered on time and on budget, with measurable impact on digital adoption and e-bill growth. You will use AI tools to prototype, test and document faster.

Product ownership

• Own the myPPC app (mobile and web) and the related digital self-service assets as products, with accountability for their vision, roadmap, backlog and results.

• Define and maintain the product roadmap with the Head of myPPC App and the Head of Website & Self-Service Solutions, in line with the digital strategy and business goals.

• Own and prioritize the product backlog by customer value, business impact, effort and dependencies.

• Write business and functional requirements: user stories, acceptance criteria, user flows and business rules.

• Make product decisions based on data, customer feedback and competitor benchmarking, and explain them clearly to stakeholders.

• Lead feature discovery: identify customer problems, test ideas with AI-assisted prototypes and validate solutions before full development.

• Keep product documentation up to date (requirements, release notes, process flows and the product knowledge base), using AI tools to draft it faster.

Project and delivery management

• Turn the digital strategy into action plans with clear scope, milestones, budgets and owners.

• Assess implementation options on cost-benefit, timeline, effort and business impact, and recommend the most efficient one.

• Run or oversee implementation end to end with internal IT and external development partners, managing risks, dependencies and changes.

• Track progress and report status, risks and results to stakeholders and senior management.

• Track the budget for digital projects and vendor costs.

• Run functional testing and UAT for your own projects, and support testing for the Website & Self-Service Solutions team.

• Run post-implementation reviews and turn the findings into improvements and new backlog items.

• Ensure GDPR, accessibility and security requirements are captured and validated with Legal and IT Security.

Customer experience and insight

• Identify customer needs through internal and market data, competitor benchmarking, user research and app store feedback.

• Monitor and respond to app store ratings and reviews (App Store, Google Play, Huawei AppGallery) with AppFollow, and feed recurring issues into the backlog.

• Simplify customer journeys across the app, website and subdomains, especially account creation, invoices and payments, meter reading, contracts and e-bill enrollment.

• Segment the target audience by behavior and preferences (web and mobile) and turn these insights into product requirements.

KPIs and performance

• Own the product and digital transformation KPIs: adoption, active users, engagement, conversion in key flows, app store rating and, as a priority, e-bill adoption.

• Define tracking requirements and work with IT to implement them.

• Give senior management regular reports and actionable insights on the app's and the website's performance.

Collaboration, vendors and communication

• Work with IT, Value Proposition, Customer Advocacy, Marketing, Customer Care and Legal, and with external partners for creative work, web design and development.

• Recommend, evaluate and help select external vendors for digital and online marketing services, and manage those relationships.

• Help create and launch campaigns and events that increase the use of digital products and services.

• Prepare release communications and brief Customer Care and front-office teams on new features.

• Prepare presentations on projects and product results for internal and external audiences.

• Be the go-to person for other departments on PPC's digital services.

• Contribute to related projects, as support or with your own responsibilities, wherever they connect to the myPPC app or the website, and cover for colleagues in the Website & Self-Service Solutions team when needed.

• Keep up with digital, UX and AI trends in energy and utilities, and propose relevant ideas, including AI features for the myPPC app and website.

We want you to join our journey with:

• Bachelor's degree in Marketing, Business Administration, Computer Science or a related field; an advanced degree is preferred.

• At least 4-5 years of experience in web and/or mobile app development and digital marketing.

• At least 2 years of experience in CX and UX.

• Proven experience in product ownership or product management for digital products; hands-on use of AI tools in this work is a strong plus.

• A track record of managing similar projects and delivering them successfully.

• Competence in using analysis and reporting tools to measure and optimize the products and processes you are directly responsible for.

• Product management

  • Proven experience as a Product Owner or Product Manager for a consumer-facing mobile app and/or web platform.

  • Strong roadmap and backlog management, prioritization frameworks (e.g., RICE, MoSCoW) and writing user stories with acceptance criteria.

  • Experience with product discovery, A/B testing and data-driven feature decisions.

• Project management

  • Solid project management skills: planning, budgeting, risk and dependency management, stakeholder reporting.

  • Practical experience with Agile/Scrum, and familiarity with hybrid or Waterfall delivery for vendor-led projects.

  • Tools such as Jira and Confluence. A PMP certification is a plus.

• Digital and technical

  • Knowledge of business tools and platforms: Salesforce, SAP, AppFollow, App Store, Google Play, Huawei AppGallery, etc.

  • Experience with analytics and reporting tools (e.g., GA4, Firebase, Adobe Analytics, Power BI, Looker Studio).

  • Good understanding of the mobile and web development lifecycle, and of APIs and integrations at a functional level.

  • Working knowledge of UX/CX principles and prototyping tools (e.g., Figma).

  • Familiarity with digital engagement channels: push notifications, in-app messaging, email.

  • Awareness of GDPR, accessibility standards and security good practices.

  • Keeps up with new AI technologies relevant to digital products and customer service.

  • A portfolio showing digital products or online processes delivered with measurable business impact.

  • Fluent Romanian and English, written and spoken.

• AI skills for prototyping and documentation

  • Uses prototyping tools to quickly turn ideas into clickable prototypes and mock-ups for validation with stakeholders and users.

  • Uses generative AI to draft and refine product documentation: business and functional requirements, user stories, acceptance criteria, test cases, release notes and process flows.

  • Identifies opportunities to bring AI features into the myPPC app and website, such as smart assistants, personalization and self-service automation.

What we offer you

A place where you grow, not just work

. Clear professional and personal development paths

. Access to courses, mentoring, and coaching programs

. Role-relevant certifications

. Real internal mobility opportunities within the PPC Romania Group

A fair package that reflects your contribution

. Fixed annual bonus (equivalent of one salary) + performance bonus

. Meal vouchers worth 45 RON/day and bonuses (Energy Day, Easter, Christmas, etc.)

. Partial reimbursement of vacation costs (2,400 RON)

. Additional vacation days + extra days off (birthday, Energy Day)

. Pillar III pension contribution worth 100 RON

. Bonus for employee referrals: ranging between 1,800 RON - 7,200 RON gross depending on the role

. Reimbursement for vision devices up to 700 RON, once every 2 years

. Voucher for partial compensation of energy consumption

Real support for your well-being

. Medical subscription / private insurance

. Access to Bookster

. Partner offers

Flexibility that respects your rhythm

. Hybrid schedule (office & smart working)

. Short Friday

What else you should know

Recruitment process confidentiality

At PPC, we respect the confidentiality of every application. Only selected candidates will be contacted for an interview, and all other applications will be stored in our database for a maximum of one year.

About PPC

The PPC Group companies in Romania place responsibility towards the communities in which they operate, the environment, customers, and employees at the forefront of their activities. We are committed to promoting energy efficiency at a time when the effects of excessive energy consumption are proving increasingly harmful to the planet.

We believe that together we can build a safer and cleaner future, and we invest in this direction through each of our initiatives.

PPC contributes to the transformation of Romania's energy sector through electricity supply and distribution activities, renewable energy generation, and the development of electric mobility. We serve millions of customers, invest in smart grids and sustainable solutions, and take an active role in accelerating the transition towards a cleaner, more affordable, and more efficient energy future.

Experience Needed

Our commitment to diversity and inclusion

We believe energy comes from people. At PPC, every voice matters, and diversity is the engine of our innovation. Regardless of age, ethnicity, gender, or disability, we offer an inclusive environment where you can grow and perform.

#EnergyForEveryone - for your career, for the future, for all

Required Skills

Product Development

Product management

Project Management

Project Management

Data and AI

Artificial Intelligence

Valori

Incredere, Respect, Integritate, Corectitudine, Grija, Creativitate