Customer Service Representative maternity cover 2 years contract

Short company description

With Milka and Poiana, Belvita and Oreo biscuits and other well-known brands, Mondelez Romania, part of Mondelez International, constantly creates delicious moments of joy for all Romanian consumers.
With us you will have the opportunity to:
- Be part of a great company and team that offers the best environment for development, where you can shape and advance your career as far as your talent and will to succeed takes you;
- Enjoy being part of a team where you can develop and build your career, while learning from and together with your manager and colleagues;
- Take pride in working for the market leader, with famous brands that “create delicious moments of joy” for millions of consumers;
- Take responsibility for your own career, team, business and community.

Requirements

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

- Good numerical, analytical and logical reasoning skills
- Microsoft office applications
- An FMCG/CPG company
- A customer-facing role within customer service, logistics or sales
- Experience in an order-to-cash environment
- Experience in customer service, logistics and sales
- Good knowledge of the total supply chain/order-to-cash process
- Strong analytical and problem-solving skills
- Desired SAP experience

Responsibilities

Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.

You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.

How you will contribute:

- Manage the order fulfilment process, respecting the customer segment and channel mix
- Balance supply constraints and delivery of service levels through cross-functional alignment
- Use appropriate tools and processes such as availability checks and stock allocation rules
- Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs