Customer Care Specialist – French (Part-Time, 6 Hours)

Short company description

We are the leading technology recruitment and selection consultancy in Romania, working on highly specialized technologies for permanent and interim positions. Since our inception in 2001 as the first specialized IT recruitment agency in Romania we supported over 400 national and global clients in acquiring strategic IT talent for their business.

We are deeply passionate about technology and highly responsible about our work. We understand the pressure of the business and the fact that you need fast and quality results. Therefore we always go for the extra mile to deliver the best IT&C talent for your business, no matter how challenging the project may seem.

Requirements

-Previous experience in customer service or a similar role.
-Excellent French language skills, particularly written communication.
-A positive, solution-oriented mindset and a strong focus on customer satisfaction.
-Empathy, active listening skills and the ability to adapt communication to different audiences.
-Good organizational skills, autonomy and attention to detail.
-Interest in technology and its use in improving the customer experience.

Responsibilities

Provide responsive and efficient customer support via email and Zendesk, ensuring accurate answers and timely resolution of customer requests.
Monitor and manage support tickets, meeting established service-level agreements (SLAs).
Create, update and optimize response templates and macros in Zendesk to improve team efficiency.
Monitor customer feedback and encourage reviews on platforms such as Trustpilot and Google.
Identify recurring technical issues and escalate them to the relevant internal teams, including Product and Tech.

Other info

Permanent employment contract.
Part-time schedule of 6 hours per day, including night shifts.
Location: Bucharest, Romania.
Start date: As soon as possible.