Senior Product Manager - AI powered Business Solutions

Ideal Candidate

A senior Product Owner/ Product Manager with strong SME banking and financial-analysis knowledge, capable of leading a complex AI-enabled product, managing governance and stakeholder ecosystems and translating entrepreneur needs into high-value features, while relying on specialized technical teams for AI development and implementation.

Role Purpose

Lead the evolution of ERIC to become the primary digital business coach for entrepreneurs.

The role holder will translate strategic direction established by the Steering Committee into a clear roadmap, prioritized backlog, approved business requirements, customer journeys, content frameworks, and successfully delivered features.

The Sr. Product Manager will be responsible for the end-to-end product lifecycle, from opportunity identification and feature definition through approvals, delivery, launch, adoption, monitoring, and continuous improvement.

The role acts as the central coordinator across business stakeholders, AI Solutions, PR & Communications, Risk, Compliance, Legal, Security, and subject-matter experts.

Key Responsibilities

Product Vision & Roadmap

• Translate Steering Committee decisions into a product roadmap and delivery plan.

• Identify features opportunities and prepare business cases for future ERIC capabilities.

• Develop and maintain short-, medium-, and long-term feature roadmaps.

• Propose strategic enhancements to ERIC's business-coaching and community-building capabilities.

• Prepare decision materials for management and governance forums.

Product Ownership

• Own ERIC's backlog and product priorities.

• Define epics, features, user stories, and acceptance criteria.

• Manage delivery scope, priorities, timelines, and dependencies.

• Coordinate implementation across multiple teams.

• Lead business testing and user acceptance testing.

• Approve delivered functionality from a business perspective.

• Monitor post-launch performance and drive continuous improvement.

Business Coach Development

• Define functionality that helps entrepreneurs better understand their businesses.

• Translate financial-analysis concepts into simple customer experiences.

• Design features related to financial business insights such as: financial metrics, cash-flow awareness, financing readiness, business performance insights, etc.

• Collaborate with lending, risk, finance, and analytics experts to validate methodologies.

• Ensure ERIC provides valuable guidance while respecting regulatory boundaries.

Content & Knowledge Ownership

• Own ERIC's business knowledge and content strategy.

• Coordinate subject-matter experts across the bank.

• Define content ownership and governance processes.

• Identify knowledge gaps and improvement opportunities.

• Ensure content remains accurate, relevant, and up-to-date.

• Improve answer quality through continuous feedback and testing.

Customer & Community Development

• Understand entrepreneur and SME customer needs.

• Analyze customer questions, conversation trends, and usage patterns.

• Identify recurring customer challenges that can become future product features.

• Support development of ERIC's community-integrator proposition.

• Design business-matching and ecosystem-related use cases.

• Partner with PR & Communications to transform customer insights into engagement opportunities.

Governance & Internal Approvals

• Coordinate all internal approvals required for ERIC developments.

• Prepare documentation for relevant governance forums.

• Engage Legal, Compliance, Risk, Data Protection, Security, and AI Governance stakeholders.

• Ensure approval conditions are translated into product requirements.

• Maintain traceability of decisions, controls, and obligations.

• Ensure new capabilities comply with internal governance requirements before launch.

Performance & Adoption

• Define KPIs and success metrics.

• Monitor product adoption and customer engagement.

• Analyze product performance and usage behaviors.

• Identify opportunities for optimization and expansion.

• Recommend future roadmap priorities based on evidence and customer feedback.

Mandatory

• 5+ years of experience in Product Ownership, Product Management, Business Analysis, Digital Transformation or similar roles.

• Experience managing complex cross-functional initiatives.

• Experience working within regulated environments.

• Experience preparing materials for senior management and governance forums.

• Strong stakeholder-management and project-coordination skills.

Strongly Preferred

• SME Banking or Corporate Banking experience.

• Lending-product experience.

• Credit-process knowledge.

• Experience working with entrepreneurs and SME customers.

• Experience with customer-facing digital products.

• Experience with AI-enabled products, copilots, digital assistants, or conversational interfaces.

Financial Knowledge Requirements

The candidate should demonstrate strong understanding of:

• Financial statements

• Balance-sheet analysis

• Profit & loss analysis

• Cash-flow concepts

• EBITDA and profitability

• Working capital

• Liquidity

• Debt-service capacity

• Business-performance assessment

• SME financing needs

The candidate is not expected to be a credit analyst but must be capable of translating financial concepts into meaningful product functionality.

Technical Knowledge Requirements

The role is not responsible for technical development.

However, the candidate should possess sufficient technical understanding to effectively collaborate with delivery teams and make informed product decisions.

Required

Generative AI Fundamentals

Understanding of:

• GenAI concepts

• LLMs

• AI assistants and agents

• AI limitations and hallucinations

• Retrieval-Augmented Generation (RAG)

• Knowledge bases

• Context management

Conversational Product Design

Ability to:

• design conversational journeys;

• evaluate answer quality;

• identify user-friction points;

• define interaction requirements;

• improve customer experience.

AI Quality & Testing

Ability to:

• create business test scenarios;

• validate AI-generated responses;

• assess answer consistency;

• identify quality issues;

• define acceptance criteria.

Data Literacy

Understanding of:

• data quality;

• data ownership;

• data lineage;

• KPI design;

• reporting and dashboard concepts.

Integration Awareness

Conceptual understanding of:

• APIs;

• internal and external data sources;

• system integrations;

• authentication and permissions.

Core Competencies

• Product Ownership

• Financial Acumen

• Structured Execution

• Customer Obsession

• Influence Without Authority

• Governance Mindset

• Analytical Thinking

• Learning Agility

Project Management

Agile Methodologies

Artificial Intelligence

Colaborare, Responsibilitate, Invatare, Proactivitate, Diversitate

Tichete de masa, Al 13-lea salariu, Munca de acasa, Pensie privata, Asigurare de sanatate, Zile de concediu suplimentare (mai mult de 21 de zile), Program de lucru flexibil, Well-being programs, Teambuilding, Programe de formare, Bonus anual de performanta