Technical Support Specialist – electrical components for industrial applications

Scurta descriere a companiei

ABC Human Capital este urmarea fireasca a experientei castigate de fondatorul companiei, in acest domeniu vast, complex, provocator, in continua miscare si schimbare al resurselor umane.
Anul 2005 a reprezentat momentul concretizarii unui ideal: fondarea unei agentii de recrutare si executive search ce pune la dispozitia clientilor sai atat consultanta in recrutare si headhunting, precum si intreaga gama de servicii aferente capitalului uman.
Adaptam cu succes noile tendinte din domeniul Resurselor Umane si utilizam creativ oportunitatile pe care le ofera mediul economic pentru atingerea target-urilor comerciale si de comunicare ale partenerilor nostri.
Activitatea noastra se traduce in solutii inteligente bazate pe baze de date complete si complexe, aplicatii web, portaluri de informare si socializare, baterii de teste concepute si implementate impreuna cu fiecare dintre parteneri, campanii de marketing online si headhunting.

Cerinte

Position Overview:

The Technical Support Specialist will take care of the pre-sales and after-sales technical assistance to the customers of a specific country/area.

Providing Technical Support means offering:

Customer support during the selection, installation, and commissioning of products.
Advices and solutions for the optimal use of products and troubleshooting.
The service offered guides the customer towards successfully resolving their needs, leaving a positive perception of the service received.

Training, support, and daily synergy within the Headquarter ensure prompt and high-quality support to the customer, even for the most complex activities.

Qualifications:

Bachelor’s degree in Degree in electrical, electronic, energy, automation, mechatronics engineering and/or equivalent diploma/culture.
Excellent communication, management, organizational, and interpersonal skills with the ability to build rapport and credibility with the customer.
Self-motivated, organized, and capable of working independently with minimal supervision.
Knowledge of the main problem-solving tools.
Excellent interpersonal skills and customer orientation.
Good knowledge of the English language.
Enthusiasm, ingenuity, and proactivity for continuous development of the skills required for the role.

Responsabilitati

Key Responsibilities:

To propose the right brand part numbers according to customer’s application.
To find the company alternative to a competitor product.
Suggest the right product according to the wiring diagram provided by the customer.
To provide product certifications.
To send declarations (Origin, Long Term, Dual-Use, Reach & Rohs, Conflict minerals).
To support technicians and designers with the wiring and the programming of our products
To perform online and on site commissioning on our products.
To manage claims (non conformity) received from the market.
To hold technical trainings about the use of complex our company devices (e.g. ATLs, FFLs, PMVFs. .. etc).
To process requests for return of defective or non-working products.

Alte informatii

KPIs:

Number of tickets closed per day (with and without the support of the Headquarter).
Customer satisfaction rate.
Quantity of claims received from the customers.
Quantity of customers who complain.

Salariu

1600 - 1900EUR