Team Leader MDM (Master Data Management in SAP)

Short company description

Requirements

Team Leader MDM (Master Data Management) - Finance Shared Service Center
Bucharest - 2 office days/week

• Strong knowledge of end-to-end Master Data Management processes and good understanding of their interaction with P2P, O2C, R2R and T&E processes
• Advanced SAP user skills
• strong proficiency in Excel and Power Query
• 3-5 years of experience in a similar role, including 2-3 years in a Shared Service Center serving European countries
• At least 3 years of people-management experience
• English proficiency (additional European language is an advantage)
• Excellent people leadership, coaching, communication and collaboration skills
• Strong analytical, decision-making, problem-solving, conflict-management and prioritization capabilities
• Accuracy, attention to detail, autonomy and a results-oriented mindset
• Positive, proactive and flexible approach, with openness to continuous learning and improvement
• Degree in Economics, Business Management, Finance or a related field

Responsibilities

• coordinates, mentors and develops Master Data team members, fostering a positive, collaborative and productive work environment;
• is fully accountable for the performance of MDM activities delivered by the team, ensuring that agreed quality, productivity and SLA targets are achieved :
- ensures the accurate creation, modification, extension, blocking and unblocking of vendor, customer and employee master data in SAP and/or other systems used by Servier
- ensures that master data requests are complete, compliant and properly approved, including banking, tax, organizational and contact information
- coordinates participation in MDM-related UAT activities supporting SAP implementations, upgrades and other platform changes
• plans and allocates workloads and priorities, monitors operational backlogs and takes timely corrective action;
• supports the transition of MDM activities from Servier subsidiaries and helps ensure seamless integration and stabilization within SSC operations;
• implements approved procedures, work instructions and process changes, and monitors team compliance with operational standards;
• drafts, finalizes and maintains MDM procedures and working instructions;
• identifies operational issues, coordinates resolution and escalates risks to the Transition & MDM Manager and MDM SME when needed;
• coordinates operational escalations from internal and external customers and ensures resolution within agreed timelines;
• identifies and implements continuous-improvement initiatives together with colleagues and relevant stakeholders;
• cooperates efficiently with subsidiaries, local teams and internal stakeholders to resolve issues and ensure smooth operations;
• ensures compliance with Servier policies, procedures, regulatory requirements, data-protection rules and audit controls;
• prepares regular and ad-hoc reports on MDM volumes, quality, productivity, backlog and overall performance;
• contributes to recruitment, onboarding, performance management, coaching, succession planning and retention within the team;
• acts as back-up for the direct manager when required and may serve as the point of contact for subsidiaries during the manager’s absence.

Benefits

• Performance bonus
• Holiday bonus
• Special events bonus (ex: Easter, Christmas)
• Medical subscription
• Life insurance
• Trainings
• Courses
• Certifications
• Transport cost reimbursement
• Payment / Compensation for extra hours
• Choose your benefits within a maximum budget
• Extra days off
• Flexible work schedule
• Teambuildings / trips
• Parties / company events
• Laptop
• Mobile phone
• Fun / Relax Area
• Meal vouchers
• Holiday vouchers
• Cultural vouchers
• Gift vouchers