Order Management I2C with Italian-Hybrid Bucharest

Short company description

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

With more than 5,000 employees in our Bucharest, Cluj-Napoca and Iași offices, we take pride in being the largest employer and talent developer in the business services industry. Our service portfolio includes domains such as: Finance & Accounting, Supply Chain, Trust & Safety, Customer Care, Insurance and Data-Tech-AI.

Genpact is on the lookout for high-potential talent to join our growing teams in Bucharest, Cluj-Napoca and Iași, or remote from anywhere in Romania.  We offer our workforce a flexible work-life balance and enable them to work from the office, hybrid, or from home. Our diverse teams include foreign-language speakers in a variety of roles, such as Accounts Payable, Accounts Receivable, General Ledger, Customer Care, Technical Support, Procurement, Order Management, Ad Moderation and Content Moderation.

Requirements

Knowledge of working in SAP is an advantage

Bachelor’s degree in Economics, Commerce, Finance or similar field of study.

Proficiency in Microsoft Office applications, particularly Excel, with experience in reporting and data analysis.

Knowledge of Italian language at a C1 level.

Previous work experience in ITC processes.

Responsibilities

Customer & Order Processing

o Act as the primary liaison between customers, sales teams, brokers, distributors, and internal departments to investigate and resolve complex issues.
o Ensure accurate processing, shipping, and invoicing of customer orders.
o Analyze orders for compliance with client requirements and cut-off times.
o Maintain and update customer master data, including new account setups and changes.
o Use client-specific tools to manage daily operational tasks and ensure service delivery meets agreed metrics.

Reporting & Documentation
o Prepare and submit monthly reports and audit-related documentation.
o Assist the Assistant Manager in compiling and submitting reports.
o Ensure compliance with internal accounting controls (SOX).
o Create, update, and maintain Standard Operating Procedures (SOPs) and working procedures.

Cross-functional Support
o Support credit control activities in collaboration with the Assistant Manager.
o Respond to ad hoc requests from business groups and local units.
o Identify and communicate opportunities for continuous process improvement and innovative solutions.
Team Collaboration & Training
o Train and mentor junior team members on daily tasks and procedures.
o Maintain and develop strong relationships with relevant markets and major customers.
o Act as a bridge between customers, outside sales, and internal departments to ensure alignment and issue resolution.

Monthly salary offered

860 - 960EUR