Fixed Access Performance Expert

Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFutureAbout this Role We are seeking a Fixed Access Analytics and Process Automation Expert to drive automation, performance insights, and data-led optimisation across Vodafone's Fixed Access networks. This role focuses on transforming performance monitoring and reporting through advanced analytics, BI tools, and automation, while supporting capacity management, customer experience, and network quality across multiple European markets.What you will do

• Automate performance monitoring, reporting, and executive dashboards using BI and analytics tools.
• Design and deliver dynamic reports and dashboards to support Fixed Access Engineering and Network Performance teams.
• Analyse traffic forecasts, trends, and patterns to identify congestion risks and propose mitigation actions.
• Own and maintain in-home performance reporting, with a strong focus on CPE, Wi-Fi, and customer experience KPIs.
• Support capacity management activities to ensure optimal performance across Fixed Access technologies (HFC, FTTH, XDSL, Wholesale).
• Implement and maintain KPIs requested by engineering teams, including deep-dive analyses and taskforce support.
• Collaborate with DOSS and other internal teams to integrate data sources and improve service quality.
• Contribute to the virtualisation, hardening, and continuous improvement of monitoring and reporting platforms.

Who you are An experienced professional with strong exposure to telecommunications environments supporting large-scale access and IP infrastructures.Highly skilled in creating analytical reports and dashboards using BI tools such as Power BI and Qlik in cloud environments.Confident working with automation and scripting to manage and transform large volumes of performance data.Knowledgeable in fixed access technologies including HFC, FTTH, XDSL, Wholesale, and customer premises equipment (CPE, ONT, MTA).Experienced in performance, capacity, and customer experience monitoring.A collaborative team contributor with strong communication and stakeholder engagement skills.Comfortable working in a project-oriented, multi-market environment.Fluent in English.Not a Perfect Fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.What skills you will learn

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.

VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.Join Us At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud."
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