Customer Care Intern

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At L’Oréal, we’ve been creating beauty that moves the world for over a century, celebrating diversity and empowering individuals to leave their mark. We entrust you with real responsibilities from day one, offering fast-track careers, continuous learning, and the freedom to co-design your path. With bold ambition and a culture of innovation, we encourage you to think differently, take risks, and grow beyond your potential—all while contributing to a more inclusive and sustainable future.

Cerinte

REQUIREMENTS:

• Previous experience in any kind of Customer Service area represents an advantage
• Strong attention to details in logging, updating, and managing customer requests
• Medium to advance on excel
• Self-motivated, great communication skills and fast learning
• Structured, ambitious, and well organized

Responsabilitati

THE MISSION: WHAT WILL AWAIT YOU

• Order processing (both in SAP and local commercial tool)
• Record and follow up the dispute’s situations (complaints, deductions, returns etc.)
• Efficiently answer to the commercial team requirements (shortages, delivery status, disputes)
• Sending PDF invoices to customers or commercial representatives by e-mail
• Maintain a good collaboration with commercial and physical distribution

Alte informatii

Last but not least, some things you must know:

1. We love to be the first at L'Oréal. You will get endless autonomy to propose, experiment, take risks and ensure that we stay at fore front of everything.

2. The beauty industry is changing! We are leading the way and you will be shaping the revolution.

We are not going to lie, the pace will be intense. We'll rapidly innovate! This also means that you'll be learning faster than anyone else in the industry.

3. We have the resources, the focus, and a large enough user base to experiment with any ideas we can come up with. And you're going to be right in the thick of it.

REWARDS AND PERKS 

• Monthly salary
• 25 days annual leave
• Meal tickets
• Health & Life Insurance
• Laptop and smartphone
• Friendly and dynamic work atmosphere in the diverse environment of the market beauty leader;
• Unlimited access to the L’Oréal “MyLearning Platform” to boost your competencies development
• 2 days per week massage in the office
• 1 day per week of fruits in the office
• Cherry on the cake: products from our brands’ portfolio on special occasions;
• Smart working: up to 2 days of remote working per week
• Access to the L'Oréal Share & Care package for Interns (FIT Onboarding Plan, Career Coaching, Psychological Support, etc.)

If this sounds awesome and you think that there might be a fit, apply now!

Beneficii

• Asigurare medicala
• Asigurare de viata
• Training-uri
• Cursuri
• Abonament Bookster
• Program de lucru flexibil
• Short Fridays
• Laptop
• Tichete de masa