Technical Support Specialist with German

Short company description

Requirements

We are in the business of helping people: we provide client support and technical issue solutions for the clients who need it. Therefore we are looking for colleagues who are self motivated, detail-oriented and well organized, with excellent communication and interpersonal skills.
Are you proficient in German?
Do you have medium English skills?
Do you have some experience with hardware and software issues?
Are you able to work independently and efficiently meet deadlines?
Then join our team, we are glad to welcome you!

Responsibilities

• Help the customers: provide client support and technical issue resolution via phone and e-mail
• Providing help for installing and configuring computer hardware operating systems and applications;
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
• Provide support, including procedural documentation;
• Respond within agreed time limits to call-outs;
• Work continuously on a task until completion (or referral to third parties, if appropriate);
• Prioritize and manage many open cases at one time;
• Establish a good working relationship with customers and other professionals