Customer Service Associate with German

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

Skills that make your work successful:
• You have a minimum level of Upper Intermediate German & English skills
• Able to work in a dynamic environment
• You are autonomous and proactive
• You are organized, possessing good communication & negotiation skills
• Technical matters don’t scare you, you embrace them

Every day is a process of growth, being responsible of:
• Receives and logs business customer requests via calls, emails, chat, online platform and ensures proper documentation of the request
• Processes transactions for relevant business processes in various systems and tracking tools
• Provides client support through issue resolution, perform escalations (e.g. billing queries not resolved, order not progressing, etc.)
• Communicate with the client via calls to clarify the issue, set expectations and validate resolution of the issue
• Become an expert in Telecom & Networking industry by developing and maintaining product & service knowledge
• Develop business and professional skills by participating in on-the-job training and classroom training
• Interact with business entities from various European countries

How we truly care:
• Follow a journey of success. Learn, innovate, invest in yourself and make a step forward, closer to your life goals.
• Travel virtually around the globe, working in a diverse and multicultural environment.
• Benefit from health insurance and support from a mental health therapist, to keep your life balanced.
• Have fun while working, participating in internal company events, sports activities and community initiatives.
• Save money doing the things you love, having access to different discounts on products and services.
• If you love vacations, joyful moments and volunteering, (as we do) you have access to travel vouchers, volunteering opportunities and lots of fun alongside Accenture team.
• Enjoy other personalized benefits package, including meal vouchers, public transportation, private pension, life insurance, gym, additional vacation days.

For us, you are Truly Human. Join our Accenture Team and get along in a lifetime journey!