Customer Service Associate with German

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Accenture is a leading global professional services company helping the world’s top businesses, governments, and organizations build their digital core, reinvent with data and AI, optimize operations, and accelerate growth. We are a talent‑ and innovation‑led company of approximately 779,000 people in more than 120 countries.
We’ve made 15 consecutive appearances in Fortune’s 100 Best Companies to Work For, reflecting our commitment to putting people first.

Cerinte

Skills that make your work successful:
• You have a minimum level of Upper Intermediate German & English skills
• Able to work in a dynamic environment
• You are autonomous and proactive
• You are organized, possessing good communication & negotiation skills
• Technical matters don’t scare you, you embrace them

Responsabilitati

Every day is a process of growth, being responsible of:
• Receives and logs business customer requests via calls, emails, chat, online platform and ensures proper documentation of the request
• Processes transactions for relevant business processes in various systems and tracking tools
• Provides client support through issue resolution, perform escalations (e.g. billing queries not resolved, order not progressing, etc.)
• Communicate with the client via calls to clarify the issue, set expectations and validate resolution of the issue
• Become an expert in Telecom & Networking industry by developing and maintaining product & service knowledge
• Develop business and professional skills by participating in on-the-job training and classroom training
• Interact with business entities from various European countries

Alte informatii

How we truly care:
• Follow a journey of success. Learn, innovate, invest in yourself and make a step forward, closer to your life goals.
• Travel virtually around the globe, working in a diverse and multicultural environment.
• Benefit from health insurance and support from a mental health therapist, to keep your life balanced.
• Have fun while working, participating in internal company events, sports activities and community initiatives.
• Save money doing the things you love, having access to different discounts on products and services.
• If you love vacations, joyful moments and volunteering, (as we do) you have access to travel vouchers, volunteering opportunities and lots of fun alongside Accenture team.
• Enjoy other personalized benefits package, including meal vouchers, public transportation, private pension, life insurance, gym, additional vacation days.

For us, you are Truly Human. Join our Accenture Team and get along in a lifetime journey!