Customer Care Representative with English

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Angajator: NOBEL
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: Student/Absolvent
  • Actualizat la: 14.09.2020

    … Do you speak English at advanced level?
    … Are you a kind, helpful and patient person by nature?
    … Are you looking for THE place to start your career, make friends & have fun?

    Grow In The Company Of Friends!

    Your skills & personality:

    • Punctuality, willingness to work in shifts (especially afternoon and night shifts);
    • Excellent communication skills and patience;
    • Fun to be around with;
    • Creative & flexible mind;
    • Proactive and a great team player;
    • Friendly and intelligent – seriously, we have a test for that :-)
    Within the first 6 months you’ll...
    • Mееt & greеt your nеw collеaguеs аnd buddy whilе tаking pаrt of thе induction progrаm
    · Dive right into our training progrаm аnd quickly stаrt dеvеloping аn undеrstanding of our compаny’s systеms аnd work procеdurеs · Act аs а junior customer carе representative and start tаking cаlls аnd drive consultаtive, quality conversаtions with customers in order to solve the 1st level complaint analysis and troubleshooting
    • Provide product information and usability assistance based on Request Fulfillment.
    Before 12 months you’ll…
    • Become a senior customer care representative and take initiative in maintaining vigilance upon all customer interactions in order to identify and escalate in a timely manner all fraudulent or abusive attempts
    • Tap into the knowledge you’ve been building in order to provide live help to customers by chat.
     After 12 months you’ll…
    • Put on your hat of specialist customer care representative in order to train and motivate your pears;
    • Become a pro in analyzing all incoming automated or system generated alerts, and taking appropriate actions · Put down your headphones and interact with customers more by email and less by phone;
    • Prove us that you are ready for the next step in your career, to take on new opportunities in a closing role within the company.
    What we offer:
    • International company with international mindset
    • Unique team spirit and informal work environment
    • WFH opportunity
    • Welcome gift
    • Training opportunities and career growth program
    • Work with talented and collaborative coworkers who will support you and help you grow
    • Additional perks as part of our culture: parties, team buildings, diverse Fun at Work activities every month