Trainee Suport Tehnic IT (Helpdesk)

Employer: Federal-Mogul Motorparts
Domain:
  • Internship
  • IT Hardware
  • IT Software
  • Job type: internship
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • Updated at: 21.08.2019
    Short company description

    Federal-Mogul Corporation is an innovative and diversified global supplier for quality products, trusted brands and sustainable solutions to manufacturers of automotive, light commercial, heavy-duty and off-highway vehicles, as well as for power generation, aerospace, marine, rail and industrial environment.

    Federal-Mogul Motorparts operates in Romania through two plants located in Ploiesti and a Global Business Center located in Bucharest.

    Visit our website and find out more about us at: www.fmmotorparts.ro

    Requirements

    What are we looking for?
    -Excellent written and verbal communication skills in English;
    -Basic knowledge in the chosen field;
    -Ability and initiative to solve problems and suggest solutions;
    -Willingness to learn and to adapt to new situations;
    -Capability to be proactive and goal-oriented.
    -Microsoft Windows (instalare, configurare, depanare);
    - Microsoft Office (instalare, configurare generala, configurare email Outlook);
    - Minime cunostinte despre Active Directory (Group Policy, DNS, startup-scripts, Groups Management);
    - Capacitatea de a diferentia probleme cauzate de software, hardware, reteaua de comunicatii;
    - Cunostinte medii despre retea si aplicatii standard de diagnostic (ping, tracert, telnet, netstat, proxy etc) si cablare structurata (capacitatea de a conecta echipamente la retea direct sau prin intermediul switch-urilor);
    - Cunostinte despre arhitectura calculatoarelor si a perifericelor si capacitatea de a cauta si instala drivere si firmware necesar acestora;

    Responsibilities

    -Instaleaza si configureaza calculatoare conform standardelor bancii;
    - Ofera suport tehnic primar pentru echipamente IT periferice (scannere, imprimante, telefoane fixe etc);
    - Depaneaza defectiuni software si hardware inclusiv prin inlocuirea componentelor defecte;
    - Utilizeaza aplicatii de administrare a infrastructurii si conectare remote pentru a interveni de la distanta;
    - Rezolva probleme asignate prin aplicatiile interne de Helpdesk;
    - Rezolva incidentele repartizate/semnalate de clienti conform ariei de responsabilitate;
    - Colaboreaza cu colegii de munca pentru rezolvarea problemelor clientilor (legate de PC-ul acestora) daca se solicita acest lucru de catre superiorul ierarhic;
    - Realizeaza rapoarte de activitate, conform normelor si procedurilor;