Customer Service Representative Bucuresti

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Employer: Hilti Romania
  • Construction
  • Customer Support - Client Service
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 15.05.2019
    Short company description

    Discover a unique place to work

    Welcome to Hilti. Our leading-edge tools, technologies, software and services power the global construction industry, including some of the world’s most ambitious feats of engineering. To deliver these innovative solutions to our customers, we’re looking for dedicated, high-performing people to join our team.

    We have a unique working culture, made up of people from different backgrounds with a shared commitment to exceptional customer engagement. It’s a dynamic and fast-paced place to work, where success relies on teamwork and we challenge you to push boundaries. There’s a distinct vibrant energy that you can’t help but feel.

    We employ more than 29,000 people in more than 120 countries. From our strong and prosperous position, we’re looking to reinforce our market leadership in the next few years. To do this, we’re seeking high-performing people with the excellence and drive to take Hilti forward. Could you be one of them?


    What you need is:
    - Bachelor’s Degree in technical or commercial field of study;
    Prior 2 to 3 years experience in customer service - outbound sales and/or direct sales is desirable but not mandatory
    Drive to develop strong and sustainable customer relationships
    Ability to multitask, prioritise and manage time effectively
    Excellent written, verbal, and presentation skills; Superior telephone etiquette
    A self- starter, with a high level of commitment and customer focus
    High learning agility with an eye for detail
    Competent PC skills, fluent in Romanian and English


    What's the role?
    It is a sales support role.
    We’re looking for motivated individuals who have a passion for sales and desire advancement opportunities throughout Romania and globally.
    What does the role involve?
    As a Customer Service Representative / Sales support you will influence and serve all Hilti customers, including internal sales force of Account Managers who have direct relationships with Hilti customers.
    You will provide our customer base with expert advice and solutions. This is a fast paced, dynamic and KPI driven environment.
    Your participation in all activities, training on products: hands-on and on services is essential to prepare you for your next step in an outside sales role.

    Other info

    Job reference:
    Who is Hilti?
    If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software, and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With some 28,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges, and grow your career.
    We fill 80% of our management positions with our own internal candidates. It’s testament to how much we value and develop our people.
    What do we offer?
    We’ll give you everything you need to excel in your role, including ongoing training and lots of responsibility from the start. In return for your exceptional performance and consistent results, you’ll receive one-to-one career mentoring, as well as exciting opportunities to move around the business.
    As part of your interview process, you will shadow a current employee in this role to give you a feel for the job and the caliber of our people.