Technical Support Engineer with Spanish
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Activam de mai bine de 10 ani in domeniul serviciilor de Business Process Outsourcing, avand 2 sedii in Bucuresti si Valcea.
Gestionam proiecte in 7 limbi de circulatie internationala pentru companii de top ce activeaza in diferite industrii (pharma, retail, telecomunicatii, banking, IT, auto, etc.)
- Advanced Windows troubleshooting skills;
- MAC OS and Android concept knowledge;
- Networking communication protocols knowledge would help
- Previous exposure to Antivirus and Malware functionality would be a huge plus.
- Offers Technical Support service via email and remote sessions in order to ensure the business objectives.
- Will be working mostly with Microsoft OS, but also on MAC and Android platform.
- Approaches and solves requests arrived via the dedicated support channels
- Shares technical information about the products with the other teams involved;
- Acquires complete information in order to escalate complex issues to the upper tiers;
- Build, assimilate, implement, audit and improve working procedures;