Technical Support Engineer (Level 2) with German

Employer: Valoris Center
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 13.12.2018
    Short company description

    Activam de mai bine de 10 ani in domeniul serviciilor de Business Process Outsourcing, avand 2 sedii in Bucuresti si Valcea.
    Gestionam proiecte in 7 limbi de circulatie internationala pentru companii de top ce activeaza in diferite industrii (pharma, retail, telecomunicatii, banking, IT, auto, etc.)

    Requirements

    Technical Requirements

    Minimum 1-2 years of professional experience in technical support field, and interest in 3 or 4 of the following areas:

    • Windows Desktop 7/8 or 10 Advanced Administration; MacOS experience is a plus;
    • Windows Server 2008/2012 Advanced Administration; Windows Services: AD, DNS, DHCP, Remote Services;
    • Linux or Unix Advanced Administration - installation, maintenance, upgrade, Backup, NFS, Networking;
    • Virtualization Infrastructure Advanced Administration: VMware ESXi, Citrix Xen Server, Microsoft Hyper-V;
    • Advanced Basic knowledge of TCP/IP Networking concepts and hands-on experience;
    • Antimalware products administration is a plus.


    Other Requirements

    • Advanced German, verbal and written communication skills;
    • Degree in Computer Science, Engineering or equivalent, Faculty of Cybernetics, etc.;
    • Result-oriented and good diagnostic skills;
    • Efficient time management and team player;
    • Quick learner, dynamic, energetic and customer-oriented.

    Responsibilities

    • Ensure L2 Level of Support via email, phone and remote assistance for company's Enterprise customers in the agreed terms and conditions;
    • Meet the SLA requirements and the internal procedural workflow;
    • Perform virtual environment analysis and information gathering on client infrastructure for deploying company's Enterprise solutions and deliver these details in the Statements of Work;
    • Independently manage and carry out assigned accounts concerning deployment / implementation of company's Enterprise Solutions;
    • Provide expertise on applications once they are moved from testing to production;
    • Initiate, manage and document enterprise deployment reports;
    • Build and maintain a consolidated relationship with company's customers;
    • Propose improvements related to procedures, workflows etc.;
    • Timely and accurate reporting on status for assigned tasks.