ECCC Knowledge Author with French and German/Italian

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Employer: Concentrix
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 10.12.2018
    Short company description

    Concentrix is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents.

    Requirements

    Requirements :

    - Excellent written and verbal communication skills in native language in the market supported, calm and methodical approach, active listening skills, responds with appropriate feedback;
    - Ability to use English as second language during training, for systems, performance evaluation and during European multi-national meetings;
    - Excellent computer literacy – Including Microsoft Office packages and Internet Explorer;
    - Ideally previous experience in using contact center system and tools;
    - A flair for turning technical subjects and jargon into easily understood text;
    - Expected and required to possess strong writing, editing, and quality assurance skills and ability to produce quality documents;
    - The ability to absorb information quickly;
    - An analytical mind and an inquisitive nature;
    - Effective time and task management skills;
    - Experience in the customer care industry, ideally within the Automotive sector.

    Responsibilities

    Responsibilities include:

    - Meeting colleagues to discuss requirements to the content, which needs to be created;
    - Deciding how best to organize and present the document;
    - Writing the material clearly and concisely, making sure it can be easily understood;
    - Editing, proof-reading and indexing;
    - Testing the written material with users;
    - Translating content into a different language;
    - Support for the quality and training teams in creating and translating materials;
    - Analyzing content usage;
    - Proactively identify and make ongoing improvements;
    - Respond to questions and provide direction;
    - Interact with operations to determine documentation needs and design appropriate;
    - Other requirements as business needs dictate.