ECCC Knowledge Author with Spanish and Italian/German

Concentrix is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents.

Requirements :

- Excellent written and verbal communication skills in native language in the market supported, calm and methodical approach, active listening skills, responds with appropriate feedback;
- Ability to use English as second language during training, for systems, performance evaluation and during European multi-national meetings;
- Excellent computer literacy – Including Microsoft Office packages and Internet Explorer;
- Ideally previous experience in using contact center system and tools;
- A flair for turning technical subjects and jargon into easily understood text;
- Expected and required to possess strong writing, editing, and quality assurance skills and ability to produce quality documents;
- The ability to absorb information quickly;
- An analytical mind and an inquisitive nature;
- Effective time and task management skills;
- Experience in the customer care industry, ideally within the Automotive sector.

Responsibilities include:

- Meeting colleagues to discuss requirements to the content, which needs to be created;
- Deciding how best to organize and present the document;
- Writing the material clearly and concisely, making sure it can be easily understood
- Editing, proof-reading and indexing;
- Testing the written material with users;
- Translating content into a different language;
- Support for the quality and training teams in creating and translating materials;
- Analyzing content usage;
- Proactively identify and make ongoing improvements;
- Respond to questions and provide direction;
- Interact with operations to determine documentation needs and design appropriate;
- Other requirements as business needs dictate.