IT System and Application Engineer

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Employer: Ericsson
  • IT Hardware
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 20.06.2018
    Short company description

    At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker?
    Learn what makes YOU + Ericsson a powerful combination. Join us today.

    About Us

    We are one of the leading providers of Information and Communication Technology (ICT) to service providers, with about 40% of the world’s mobile traffic carried through our networks. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt and scale, making our customers successful in a fully connected world.
    Together, in Romania we create a culture of innovation, constantly transforming to find new ways of working. Opened in 2007, the Global Site in Bucharest is one in only four all over the world, the only one situated in Europe and a vital component in Ericsson’s global services organization. The Romanian site currently counts on a team of 1,900 strong professionals and enthusiastic young specialists and is developing constantly to meet customer needs.


    Qualification and Requirements

    •At least 3-4 years experience, with troubleshooting skills on Charging systems and Multi-Mediation (MM) node
    •At least 3-4 years of experience in a customer support environment
    •Ability to independently deal with complicated technical issues and problems
    •Troubleshooting skills on Online Charging System
    •Troubleshooting skills on Multi-Mediation platform (MM)
    •Troubleshooting skills on Online Mediation platform (OLM)
    •Database knowledge of Oracle, MySQL, Postgres
    •Ability to work under pressure related to scale of business impact


    Responsibilities and tasks

    •Daily operations activities on our customers' networks across Europe
    •Ensure network stability and performance
    •Preventive health check
    •Traffic and KPI analysis
    •Trouble handling
    •Incident handling
    •Interface with Ericsson Support organization
    •24/7 on-call support (once a month)
    •Scripting, programming, tool development for internal needs

    Other info

    Behavioral Competences:

    •Creating & Innovating
    •Persuading & Influencing
    •Applying Expertise & technology
    •Working with people
    •Delivering Results & Meeting Customer expectations
    • Following Instructions & Procedures

    To ensure professional growth, Ericsson offers a stimulating work experience that allow you to acquire the knowledge and skills necessary to reach your career goals.

    In the Romanian Center we are well known for providing:

    •Modern, energetic, global working environment
    •Access to latest technology and ability to work to develop new tools and showcase your bright ideas
    •Opportunities for continuous learning & professional growth and promotion
    •Work in a dynamic company along with the smartest people in the industry
    •Comprehensive benefits package: including premium healthcare & gym subscriptions
    •Opportunity to be an active part of the community via Brand Ambassadors, CSR Activities, Sports Teams etc. which Ericsson is supporting