Customer Support Agent (Portuguese & English)

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Angajator: HELPLINE
  • Customer support - Client service
  • Internet - eCommerce
  • IT Software
  • Tip job: full-time
    Nivel job: Student/Absolvent
  • Timisoara
  • Job la nivel national
    Actualizat la: 28.03.2018
    Scurta descriere a companiei

    HELPLINE is, on the Information technology consulting market, the European leader of user Experience. We put the Service Desk and innovation at the service of IT management teams in their digital transformation. HELPLINE operates in France and internationally having 8 sites in Europe. With 200 customers, including 50% of the 40 most significant French companies (CAC40), HELPLINE has been growing steadily and consistently for more than 20 years. The company made € 135 million turnover in 2016.

    Diversity is part of the company's DNA and developing the skills of our 2,500 employees is the main aim of HELPLINE’s management; Join us and grow with HELPLINE!

    All HELPLINE news on and social media.


    Requirements :

    Spoken languages: fluent in Portuguese and English.

    Previous customer care experience.

    Customer orientation , analytical skills and team spirit.

    Availabilty to work in day shifts


    Main activities :

    Provide first line support with accurate and creative solutions to customer problems

    Research, resolve, and respond to general issues received via phone calls and e-mails from customers

    Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction

    Demonstrate excellent customer service at all times

    Alte informatii

    What we offer:

    Central building offices , top facilities and equipment

    Competitive salary, performance bonus, meal tickets and gift vouchers

    Training opportunities

    Regina Maria  medical package

    Extra vacation days

    Massage at the office day

    Fruits on the house

    Relocation package