OnDemand Junior Operations Consultant

Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.

TECHNICAL SKILLS:

Degree in Computer Science, or student in terminal year
Knowledge of UNIX, Linux, Windows or other relevant OS-system
Knowledge of Network, Java, SQL / PL-SQL and communication technologies
Knowledge of Oracle Database or Oracle Application is a plus
Excellent English written and verbal communication skills. Another European language, ie French, German, Italian, Spanish desirable.

PERSONAL SKILLS:

Strong customer focus and result orientation
Self motivated and resourceful
Good analytical and problem solving skills
Ability to work across cultures in an international context
Systematic work method
Preference for working in an international cooperative team environment
Demonstrated ability and willingness to learn new technology quickly
Preference to work in teams
Ability to establish a high level of credibility in the field
Take personal ownership of the delivery of agreed objectives

Create Service Reports: Reviewing performance against SLS (Service Level Standards); ReviewING technical operations such as performance, capacity, and configuration
Review Customer Documentation
Supervise / Work with operational delivery teams to: ensure smooth implementations of changes; ensure low failure rate during Implementation of Change; reduce risk of incidents caused by Changes; reduce testing time and cycle; reduce requested downtimes; ensure better scheduling and usage of internal resources
Review and follow up RCA process
Supervise and advice customer driven Change Management

OnDemand Operations Centre
OnDemand Operations Centre is a small team of Operations Managers which must behave as customer’s IT manager and ensure that services provided by OnDemand Operations meets the contracted service by:
- Identifying areas of improvement & establishing resolution Action Plans
- Driving resolution of major incidents
- Measuring and Reporting on Service Level Compliance