IP Network Delivery Engineer

This job is no longer active!

View all jobs Huawei Enterprise Romania GSC active

View all jobs IP Network Delivery Engineer active on Hipo.ro

View all jobs Customer Support - Client Service active on Hipo.ro

View all jobs Engineering active on Hipo.ro

View all jobs Telecommunication active on Hipo.ro

Employer: Huawei Enterprise Romania GSC
  • Customer Support - Client Service
  • Engineering
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Timisoara
  • Updated at: 19.03.2018

    Huawei Enterprise Business Group is glad to welcome you, a young capable engineer, to join our team of Customer Support Engineers for the Datacom and Secospace product line. You have the chance to join a team of enthusiastic people who want to build a strong connected, well instructed and customer focused team that will handle customer service requests from all Europe for our Datacom and Secospace products ( Routers, Switches, Firewalls & Security Gateways, WLAN devices and more).

    - Handling customer service requests from all Europe for our Datacom and Secospace products (Routers, Switches, Firewalls & Security Gateways, WLAN devices and more);
    - Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support;
    - Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;
    - Performing network upgrades/ updates in accordance with the Change Management
    - Provide detailed information on how to set up, configure or upgrade IP products and
    their features;
    - Use trouble ticketing system for tracking customer interactions and fault analysis;
    - Identify customers concerns and critical problems based on customer interaction.

    - Willing to travel to Europe at least 3 - 6 months per year.
    - Familiar with TCP/IP & OSI protocol stack;
    - Knowledge of routing protocols (OSPF, BGP, IS-IS);
    - Knowledge of switching technologies and protocols (Vlans, STP);
    - Knowledge of security features and protocols (IPSec, NAT, Radius/Tacacs, Dot1x);
    - Knowledge of network monitoring applications and protocols (SNMP, NMS);
    - Strong troubleshooting skills (able to analyze debug outputs and packet captures);
    - More than 1 year work experience in system integration or telecommunication will
    have priority.

    - Motivational salary package;
    - Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
    - Life time learning environment and tools;
    - Hand-on experience and lab testing;
    - Great amount of Product Documentation;
    - Access to a unified Knowledge Base where you can find technical cases encountered
    by all our engineers around the world;
    - Opportunity to contribute to this Knowledge base and be part of a growing Huawei
    Engineers community;
    - Opportunity to go abroad on business trips to customer site and offer onsite support
    (after gaining some relevant working experience with Huawei products);
    TAC Datacom and Secospace Engineer
    - Young and motivated team that want to constantly grow.