IP Network Delivery Engineer
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Huawei Enterprise Business Group is glad to welcome you, a young capable engineer, to join our team of Customer Support Engineers for the Datacom and Secospace product line. You have the chance to join a team of enthusiastic people who want to build a strong connected, well instructed and customer focused team that will handle customer service requests from all Europe for our Datacom and Secospace products ( Routers, Switches, Firewalls & Security Gateways, WLAN devices and more).
- Handling customer service requests from all Europe for our Datacom and Secospace products (Routers, Switches, Firewalls & Security Gateways, WLAN devices and more);
- Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support;
- Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;
- Performing network upgrades/ updates in accordance with the Change Management
- Provide detailed information on how to set up, configure or upgrade IP products and
- Use trouble ticketing system for tracking customer interactions and fault analysis;
- Identify customers concerns and critical problems based on customer interaction.
- Willing to travel to Europe at least 3 - 6 months per year.
- Familiar with TCP/IP & OSI protocol stack;
- Knowledge of routing protocols (OSPF, BGP, IS-IS);
- Knowledge of switching technologies and protocols (Vlans, STP);
- Knowledge of security features and protocols (IPSec, NAT, Radius/Tacacs, Dot1x);
- Knowledge of network monitoring applications and protocols (SNMP, NMS);
- Strong troubleshooting skills (able to analyze debug outputs and packet captures);
- More than 1 year work experience in system integration or telecommunication will
- Motivational salary package;
- Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
- Life time learning environment and tools;
- Hand-on experience and lab testing;
- Great amount of Product Documentation;
- Access to a unified Knowledge Base where you can find technical cases encountered
by all our engineers around the world;
- Opportunity to contribute to this Knowledge base and be part of a growing Huawei
- Opportunity to go abroad on business trips to customer site and offer onsite support
(after gaining some relevant working experience with Huawei products);
TAC Datacom and Secospace Engineer
- Young and motivated team that want to constantly grow.