Solar Inverter Support Engineer

Employer: Huawei Enterprise Romania GSC
Domain:
  • Customer Support - Client Service
  • Engineering
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 15.12.2017
    Short company description

    Huawei Enterprise Romania GSC focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation.

    Our Enterprise GSC offers 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish and German) and IT platforms used by our engineers to solve our customers’ problems. Huawei Enterprise Romania GSC is made of several teams: Marketing & Channel Support Center, Customer Care Representatives, Spare Parts Center, Network Operation Center, Technical Assistance Center and Remote Delivery Center.

    In Romania we have 2 offices, located in Bucharest and Timisoara, with over 150 HCNP (Huawei Certified Network Professional) and HCIE (Huawei Certified Internetwork Expert) employees.

    Requirements

    Key Attributes:
    - Good customer relationship management skills
    - Ability to absorb and then fully communicate technical information and data
    - Approachable, adaptable and solution-orientated
    - Very organized, reliable and consistent
    - Tenacious, Dedicated and Self-sufficient
    - Ability to co-operate and work with peoples from different cultures
    - Fluent oral and written English or German/Italian/French/Spanish/Russian as requested
    - Availability to work on shifts if necessary

    Experience Required:
    - Focused customer service background
    - Experience of reading and understanding electrical schematic diagrams and specifications with the ability to pick out and interpret relevant information
    - Good Understanding of PV plant structures, roof top structures.
    - Multi-skilled in both the theoretical and practical aspects of electrical work

    Qualifications:
    - Qualification in an Electrical/Electronic discipline or equivalent (renewable energies)
    - Be used to work with DC and AC current
    - At least 1 year of relevant experience
    - Being interested / motivated to learn more about power electronics

    Responsibilities

    - Responsible for Hotline support and level 1 engineer support;
    - Responsible for SLM and TLM technical support service to customer or partner
    independently or jointly with a technical support team.
    - Onsite support in case of major or critical problems that can¡¦t be solved by customer or local subcontractor according to SLA.
    - Responsible for handling technical cases on ticket system
    - Responsible for Network Upgrade/Swap according to the team planning.
    - Responsibilities include but, not limited to: Monitoring, updating Quality analysis and
    improvement processes.