Cloud Support Engineer with German

Employer: Wipro Ltd.
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 13.11.2018
    Short company description

    Everyday at Wipro Ltd. is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.


    What we need from you:
    - Fluency in English and German
    - Diploma / Degree holder or pursuing Bachelor Degree Courses
    - Knowledge of Windows clients (7,8,10) is preferable but not mandatory
    - Knowledge of messaging clients is preferable but not mandatory
    - Previous Technical Support or Customer Support experience would be an advantage
    - Pleasant and positive attitude


    What you will do:
    - Handle support cases
    - Connect with customer by phone/email/chat
    - Understand customer issue
    - Research/reproduce the issue
    - Deliver and implement a solution
    - Educate the customer on product usage
    - Collaborate with various teams internally and externally, work in common to resolve customer issues
    - Prioritize customer experience

    What we can give you:
    - Opportunity to learn cutting edge new cloud technology! We will provide the trainings, you just show up
    - We can teach you about how client server infrastructure works, messaging technology, Exchange, Active Directory, Outlook and the Office package, Windows Server, DNS
    - Great new career path
    - Opportunity to interact with a variety of people from around the world
    - A relaxation are equipped with Ping Pong, Pool and Xbox
    - Attractive benefits package (Meal tickets, Health Insurance, Reimbursement for Sports activities)
    - Opportunity to develop and learn constantly