Cloud Support Engineer with German

This job is no longer active!

View all jobs Wipro Ltd. active


View all jobs Cloud Support Engineer with German active on Hipo.ro

View all jobs IT Hardware active on Hipo.ro

View all jobs IT Software active on Hipo.ro


Employer: Wipro Ltd.
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 02.08.2018
    Short company description

    Everyday at Wipro Ltd. is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

    Requirements

    What we need from you:
    - Fluency in English and German
    - Diploma / Degree holder or pursuing Bachelor Degree Courses
    - Knowledge of Windows clients (7,8,10) is preferable but not mandatory
    - Knowledge of messaging clients is preferable but not mandatory
    - Previous Technical Support or Customer Support experience would be an advantage
    - Pleasant and positive attitude

    Responsibilities

    What you will do:
    - Handle support cases
    - Connect with customer by phone/email/chat
    - Understand customer issue
    - Research/reproduce the issue
    - Deliver and implement a solution
    - Educate the customer on product usage
    - Collaborate with various teams internally and externally, work in common to resolve customer issues
    - Prioritize customer experience

    What we can give you:
    - Opportunity to learn cutting edge new cloud technology! We will provide the trainings, you just show up
    - We can teach you about how client server infrastructure works, messaging technology, Exchange, Active Directory, Outlook and the Office package, Windows Server, DNS
    - Great new career path
    - Opportunity to interact with a variety of people from around the world
    - A relaxation are equipped with Ping Pong, Pool and Xbox
    - Attractive benefits package (Meal tickets, Health Insurance, Reimbursement for Sports activities)
    - Opportunity to develop and learn constantly