Quality Customer Engineer

Responsibilities:

• Ensure that customer and internally identified quality issues are resolved using problem solving methods (8D Report, Problem Solving Document, etc.);
• Analyze defects until the point of identification of nonconformities cause, prepare necessary corrective / preventive actions together with the other departments, follow up, verify and release corrective actions;
• Assure that all Quality activities are performed according to BOS, TS 16949, ISO 9000 standards and specific customer requirements;
• Monitorize and participate to the continuous improvement of efficiency of the process;
• Taking part at the client audit when necessary;
• Evaluate results of customer product audits and provide feedback to the organization;
• Support customer regarding corrective and preventive actions;
• Analyze parts returned through warranty system together with the responsible engineer;
• Initiate customer responses and action plans;
• Check the conformities with clients standard with the help of internal audits for process and product;
• Making periodical presentations to production departments and all employees meetings with the statistics of the claims, PPM, causes of defects, rejected materials;
• Direct reporting to Quality Manager about claims status and costs involved;
• Convoque internal meetings when critical situations regarding customers may occur.

Qualifications:

• Minimum 3 years Quality experience in Automotive Industry;
• University Degree;
• Knowledge of Quality planning and Control Plan standard, FMEA´s, PPAP´s;
• Manufacturing Quality system experience and customer communication activities;
• English - advanced level;
• Driving license.