HelpDesk Agent with Advanced English
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WNS Global Services is a recognized leader in business process outsourcing (BPO).
We deliver value to our customers by bringing operational excellence, deep industry and functional knowledge to critical business processes. Our customers comes from various industries, such us: travel, insurance, financial services, healthcare, manufacturing, distribution and retail.
We will welcome you in a global team and in a friendly work environment where you can professionally evolve. Looking forward meeting you!
Advanced level of English - C1 level;
Self-organizing and able to grasp a large amount of information in a short period of time;
Strong desire to work with customers in need and willing to provide the best resolution to their queries;
The candidate should be able to work in a team and openly communicate with his/her colleagues.
Monday to Friday - 2 shifts - 09.00- 17.30 and 10.30 - 19.00, which includes 30 minutes lunch break and 2 additional breaks of 15 minutes.
You will provide support for the external and internal clients of one of the biggest insurance company in the UK and Ireland.
You will answer calls or emails coming from UK and Ireland customers, offering them information regarding their invoices or the status of their payments. This would include performing both front-office and back-office activities, and would require that all investigation and analysis to be completed within the agreed Service Level.
You will interact on a regular basis with teams in the UK, Sri Lanka and India, which will enhance your cross-cultural exposure.
You will offer support to management related to different ongoing projects and have the opportunity to propose improvement ideas to the process.