Internship Data Management

Scurta descriere a companiei

Societe Generale Global Solution Centre is a business solution center for Societe Generale, one of the largest European financial groups. We provide high-quality professional services for more than 35 countries in various fields of activity – Finance & Accounting, Human Resources, Information Technology, Know Your Customer, Compliance. Our mission is to build together a better and sustainable future through responsible and innovative solutions.

With a team of over 2800 colleagues, we foster a diverse and flexible work environment which offers the means to learn and develop for both experienced and young professionals. Here you will find the resources to continuously learn and improve your skillset (or, why not, to explore a completely different career path) through international exposure, transversal projects, numerous learning platforms or internal mobility opportunities.

We are recruiting in Bucharest across both non-IT (HR, Compliance, KYC, Finance, Risk & Control, Audit, Legal, Client Service) and IT (Developer, Business Analyst, Project Manager, Cybersecurity, QA) areas, with around 120–140 open roles.

Our hybrid work setup encourages flexibility and balance. We offer development programs, certifications, and continuous learning opportunities, along with competitive compensation, health and wellbeing benefits, flexible perks, and additional time off—all designed to support your growth and success.

With us, you can shape your future to reach your aspirations, while also being able to focus on what is important for you!

Cerinte

- Student sau Masterand
- Nivel avansat de franceza (vorbit si scris)
- Nivel mediu sau avansat de engleza
- Persoana dinamica, implicata, serioasa, motivata
- Orientare catre client

Responsabilitati

- Inregistreaza toate intrebarile/solicitarile in sistemul de arhivare, in vederea urmaririi si referintelor viitoare
- Analizeaza si clasifica solicitarile primite, pentru a stabili daca pot fi gestionate de echipa Contact Center sau daca necesita transmiterea catre echipele de nivel 2 sau centrul de expertiza
- Directioneaza clientii catre optiuni de self-service (de exemplu: procese si politici existente pe Portal), si ii asista cu indicatii, daca este nevoie
- Solutioneaza intrebarile/solicitarile din aria sa de activitate, fie prin telefon, fie prin email
- Daca solicitarile nu pot fi rezolvate la nivelul sau le transmite la echipele de nivel 2/3 sau catre centrul de expertiza, la persoanele abilitate
- Solicita asistenta de la Managerul Contact Center/Coordonatorul de echipa pentru a inchide solicitarile complexe

Alte informatii

Oferta:
- Oportunitatea de a lucra intr-un mediu profesionist
- Tip de contract: contract cu durata determinata 6 luni

Doar candidatii selectati vor fi contactati pentru un interviu, restul de aplicatii fiind pastrate in baza de date a companiei pentru oportunitati viitoare.