Cloud Support Engineer with English

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Employer: Wipro Digital Operations and Platforms
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 18.12.2018
    Short company description

    Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

    By applying to this job advertisement, you give us your consent to process your personal details for the purpose of recruitment.

    Requirements

    What we need from you:
    - Fluency in English
    - Diploma / Degree holder or pursuing Bachelor Degree Courses
    - Knowledge of Windows clients (7,8,10) is preferable but not mandatory
    - Knowledge of messaging clients is preferable but not mandatory
    - Previous Technical Support or Customer Support experience would be an advantage
    - Pleasant and positive attitude

    Responsibilities

    What you will do:
    -Understand the newest and most complex cloud technologies (SAAS)
    -Take customer tickets by phone or by email and handling technical issues through efficient use of materials provided
    -Update the data base and create the technical documentation with resolved cases details (solving mechanism, explanations etc.)
    -Use the virtual lab in order to reproduce the customer issue and test different scenarios
    -Work with technologies like Exchange, Active Directory, Sharepoint, Skype for Business
    -Keep in contact with customers, make sure the right expectations are being set
    -Educate the customer on product usage
    -Collaborates effectively with other colleagues and other teams (training, quality, etc.) to achieve the performance indicators
    -Prioritise customer experience

    Other info

    What we can give you:
    - Opportunity to learn cutting edge new cloud technology - we will provide the training, you just show up
    - We can teach you about how client server infrastructure works, messaging technology, Exchange, Active Directory, Outlook and the Office package, Windows Server, DNS, Skype, Shareporint and One Drive
    - Opportunity to grow in the organization and build a successful career path
    - Opportunity to interact with a variety of people from around the world
    - A relaxation area equipped with Ping Pong, Pool and Xbox
    - Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs
    - Opportunity to develop and learn constantly