Client adviser with English

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Vezi toate job-urile WEBHELP Romania active.


Vezi toate job-urile Client adviser with English active pe Hipo.ro

Vezi toate job-urile in Customer support - Client service active pe Hipo.ro

Angajator: WEBHELP Romania
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 14.08.2017
    Scurta descriere a companiei

    Webhelp est un leader mondial de l’expérience client et de l’externalisation des processus métier (BPO) spécialisé dans les interactions entre les entreprises et leurs clients - pour une expérience client convaincante dans tous les canaux. Une partie du portefeuille d'externalisation de Webhelp est en outre des services dans les domaines du traitement des paiements, de la distribution et du marketing.

    Plus de 35 000 collaborateurs sur plus de 100 sites dans 28 pays travaillent à l'amélioration permanente des relations avec la clientèle en appliquant des concepts omnidirectionnels basés sur la technologie et aidant ainsi les clients à accroître durablement leurs résultats. Les marques comme Sky, Shop Direct, Bouygues, Direct Energie, KPN, Vodafone, La Redoute, Michael Kors, Valentino
    font confiance à Webhelp depuis des années et à travers les frontières géographiques

    Basée à Paris, la société a augmenté son chiffre d'affaires de plus de 250% au cours des 4 dernières années, en investissant dans ses employés, dans l’environnement de travail et en développant ses capacités analytiques et opérationnelles pour proposer une solution transformationnelle d’outsourcing répondant aux défis d’un monde omni-canal. Depuis mars 2016, l'investisseur financier KKR détient une participation dans Webhelp.

    Pour de plus amples informations, consulter le site www.webhelp.com.

    Cerinte

    Required profile :

    Polish language (verbal and written proficiency);
    Customer oriented person;
    Excellent communication skills (active listening);
    Quick learner.

    Responsabilitati

    Responsibilities:

    - Provides customer support by email/back-office activities to provide information about products and services, to take or enter orders or to obtain details of complaints.
    - Offer customer support using different software applications.
    - Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
    - Check to ensure that appropriate changes were made to resolve customers' problems.
    - Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

    Alte informatii

    Benefits:

    We are going to work together in order to help you master the art of communication and of client relationship management in order to provide services of the highest quality.
    Integrate into our team to enrich your personal experience and learn to master communication tools and take part in a great number of activities in English.

    Joining our team is not just a career, it is a personal challenge ! In order to help you, WEBHELP Romania offers flexible working hours, a pleasant working environment located in the city center and an ongoing investment in your training. Everything is done to offer you a real career development opportunity (90% of promotions come from within the company), attractive income with many bonuses (individual and monthly performance, sponsorship, grants, etc.) and a training course at Webhelp University.