Travel Advisor with Hebrew and English (Sofia)

TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

Fluency in HEBREW
Advanced level in English
Excellent communication skills
Friendly, vivacious personality with demonstrated experience owning customer issues
Self-motivated, target driven and outgoing person
Previous client relations experience and IATA certificate will be considered as a plus

As a part of the customer support team of one of the biggest Airlines companies with more than 80 years of history, you will be responsible to:
Professionally handle incoming queries by customers via phone and email
Provide accurate, up to date information to the clients’ requests
The primary point of contact by thoroughly and efficiently gather customer information and fulfil customer needs
Greet customers in a courteous, friendly, and professional manner

oin us and take advantage of the great benefits our team members enjoy:

Accommodation for the whole period while working in our company, including transportation allowance.
Dedicated support prior your arrival and during your whole employment period in TIE Bulgaria, including: assistance in all the administrative steps that need to be made by a foreigner coming to work in Bulgaria, social and cultural integration, (organization of cultural and leisure events for your easier adaptation), free Bulgarian language courses in the office premises.
Attractive remuneration and supportive work-life balance policies
Amazing training & career development opportunities
Flexible working time schedule
Super interesting projects – from operating in the financial field to gaming ones
Fantastic location and wellness activities in addition, such as:
- Gym & yoga at the office
- Tennis
- Free massages & Psychologist
- Fruit & healthy days
- Great relax areas with kitchen and play areas
International environment with colleagues and clients from all over the world

If this role sounds appealing to you please send your CV to jobs.bg@telusinternational.com