Quality & Training Manager

TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

- Excellent level of English and French
- Minimum one year experience in quality management
- Leadership skills, ability to support and motivate the teams in reaching their targets
- Coaching oriented, focus on developing the skills of the team members
- Results oriented: experience in driving CSAT & NPS scores (performing root cause analysis, creating and following up on improvement action plans)
- Great communication skills, ability to create and maintain meaningful partnerships with internal and external partners

- Support the achievement of our Quality and Training objectives
- Support the professional development and goal achievement of a team of multilingual Quality Specialists and Trainers
- Contribute effectively to the development of the relationship with TI partners through proactive and professional communication
- Consolidate meaningful reportings, perform root cause analysis and follow-up the implementation of improvement action plans
- Collaborate effectively with internal and external partners, support our coaching philosophy

What we offer:

Stable job - we offer permanent labor contracts
International career - we offer regular training and international career opportunities
Multilingual exposure - we serve international clients daily – join us and improve your spoken and written language skills with native speakers
Positive environment - we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
Community projects - we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!