Customer Support with Italian

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Employer: Genpact
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 16.05.2018
    Short company description

    We are Genpact. Transformation happens here!
    With a startup spirit and 90.000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands – and we have fun doing it! Now, we’re calling all the rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us!

    Genpact in Romania
    We are #1 in TOP Best Employers 2019 in the BPO category. With more than 3.500 employees in our Cluj-Napoca and Bucharest offices, we are ranked as the largest employer and talent developer in the business services industry. Our service portfolio includes four big domains: Finance and Accounting, Procurement and Supply Chain, Collections and Customer Service and IT infrastructure Management.

    A constantly growing company
    In Romania, Genpact is constantly looking for talents to join our growing teams in Bucharest and Cluj-Napoca. We work exclusively with foreign language speakers for different roles such as Accounts Payable, Accounts Receivable, General Ledger, Customer Support, IT Support, Procurement and Order Management.

    Why Genpact?
    While working with Genpact, you will enjoy flexibility reflected in the balance between work and personal life, as well as work from home possibility. At the same time, you will have access to a lot of extensive learning programs like career mentorship and trainings tailored for skills and personal development.

    What you should expect from Genpact?
    In Genpact, we appreciate the efficient and fast decision makers, the ones that constantly come with fresh ideas and those who dare to apply their knowledge to solve real world challenges. For them, we always do our best to mix work with fun.

    What Genpact expects from you?
    As a Genpacteer, your DNA should be filled with high energy levels, innovation, courage and will to learn. And don’t forget: we think and dream in digital!

    Work from an office built like a home!
    In Bucharest, our office is located in Hermes Business Park (300 m from Pipera subway station). The whole building has been built to keep Genpacteers sharp and efficient thanks to the cozy lounges and social areas (6 state of the art relaxation rooms, 400 parking places, bicycle parking with showers, kindergarten, yoga studio soon).
    In Cluj, the Genpact office is located in Riviera Business Center One & United Business Center (near Iulius Mall) and has 4.200 mp, 4 floors, 4 cafeterias and 2 relaxation rooms.

    What are you waiting for? Apply now!

    Requirements

    What are we looking for?

    An advanced Italian level is mandatory and you will also need a good level of English to do the job right.
    You will work as part of a large and friendly team so it�s important to be a team player.
    We like customer management skills as well as a keen eye for details and problem solving attitude.

    We are offering you a career therefore we will value your willingness to learn!

    Responsibilities

    What will your role be about?

    -Strive for quality work in handling phone calls, administering data bases and other customer service activities
    -Provide support for users requests for hardware, software, network and service issues
    -Log and keep records of users queries
    -Participate in preparing customer reports
    -Develop action plans and coordinate their implementation in order to resolve operation issues

    You will learn how to work in a virtual environment, interacting with colleagues and clients all over the globe.

    How can you make a difference? Understand your customer�s needs and exceed its expectations with a friendly and can-do attitude.

    Other info

    What do we offer?

    -A long-term career within dynamic and constantly growing multinational environment and a fresh and enthusiastic team
    -The promise for unparalleled learning opportunities, adapted to your needs and supporting your growth
    -An attractive compensation package including: performance based bonus, meal tickets, life & medical insurance + many other benefits

    We welcome you to be our next Genpacteer!


    We are a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies.
    From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.

    Our focus is to make sure we have the right set of people delivering what we promise. People who think with design, dream in digital, and solve problems with data and analytics. People who obsess over operations, focus on the details, and lead change by being curious, incisive and courageous in everything they do—on a foundation of unyielding integrity.

    We are Genpact. Transformation happens here. Come, be a part of our exciting journey!